The Sr. Officer, Human Resources role is designed to provide comprehensive support to the HR Services Manager and the broader EMEA and India HR teams. The role involves direct interaction with local HR Managers, HR Business Partners, and HR Admins across India, as well as global teams, to provide excellent customer service to Herbalife Nutrition employees and managers.

The Sr. Officer serves as a central contact for potential, current, and former employees, offering support across various HR processes, including onboarding, offboarding, benefits administration, learning and development, rewards administration, personnel records maintenance, data management, reporting & analytics, compliance, contract staff payroll, employment letters, position creation, and vendor management.

This role is responsible for daily administrative and operational support, with a focus on data and document management, while addressing inquiries in a timely and efficient manner. The Sr. Officer will also be actively involved in transition efforts, leading knowledge transfer sessions, collaborating with internal and external partners, and contributing to the documentation and automation of HR processes to enhance efficiency.

Key Responsibilities

• Support to HR Services Manager & HR Team: Provide outstanding administrative and operational support to the HR Services Manager and the broader EMEA and India HR teams.

• Employee Inquiries: Serve as the primary point of contact for employees, assisting with inquiries regarding HR processes such as onboarding, offboarding, and benefits administration.

• Learning & Development: Manage learning and development initiatives, ensuring successful execution of training programs across the region.

• Rewards Administration: Coordinate and manage rewards systems, ensuring accurate and up-to-date personnel records.

• Data & Document Management: Ensure the integrity and confidentiality of employee data, coordinating data management processes effectively.

• Collaboration with Background Verification & HR Dashboards: Work closely with the Background Verification team and manage HR Dashboards to ensure compliance and data accuracy.

• Reporting & Analytics: Generate reports and provide analytics to support strategic HR decision-making.

• Compliance & Regulations: Ensure adherence to local and international HR regulations and standards, maintaining compliance in all HR processes.

• Payroll Management: Oversee payroll processes for contract staff and prepare employment-related documentation, including employment letters.

• Position Creation & Vendor Management: Coordinate the creation of new employee positions and manage relationships with external vendors.

• Administrative Support: Provide administrative support for HR tasks that can be managed remotely, ensuring operational continuity.

• Knowledge Transfer & Process Documentation: Lead knowledge transfer sessions and ensure proper documentation of HR processes for smooth transitions.

• Support Digitalization & Automation Projects: Actively contribute to digitalization and automation projects to streamline and standardize HR operations.

Requirements

• Experience: Proven experience in a Human Resources role, preferably within a multinational organization.

• Education: Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field.

• Communication Skills: Outstanding communication and interpersonal skills, with the ability to engage effectively with employees at all levels.

• Time Management: Ability to prioritize tasks and manage time effectively under tight deadlines.

• Analytical Skills: Strong analytical abilities with keen attention to detail in managing HR data and processes.

• Technical Proficiency: Proficiency in HRIS systems and Microsoft Office Suite.

• HR Process Implementation: Demonstrated ability to successfully implement and optimize HR processes.

• Compliance Knowledge: Proficient in HR compliance standards, regulations, and best practices.

• Data Management & Reporting: Experience with HR data management and the creation of detailed reports for decision-making.

• Relationship Building: Ability to build and maintain strong relationships with internal and external stakeholders.

• Digitalization & Automation: Familiarity with digitalization and automation technologies to improve HR operations.