How Do You Hire for Attitude?

For years, my colleagues and I have advised anyone who would listen to hire for attitude, trained for skills. Organizations that get it backward pay a heavy price. One of my favorite quotes is that of Richard Fairbank, CEO of Capital One, who said, “At most companies, people spend 2 percent of their time recruiting…

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How Do You Hire for Attitude?

Organizations often make the mistake of hiring employees based largely on their skills, rather than their attitude. What questions can you ask to determine if a job candidate aligns with your company’s mission and culture? asks James Heskett.