Quiz 4:

The main goal of de-escalation in a conflict is to:

Assign blame and determine a winner.

Reduce tension and prevent the situation from worsening.

Ignore the conflict and hope it resolves itself.

Force one party to concede to the other's demands.

When attempting to resolve a conflict, it's important to:

Focus on past grievances and blame.

Identify the root cause of the conflict.

Interrupt and talk over the other person.

Make assumptions about the other person's motivations.

Setting clear boundaries in a conflict situation helps to:

Escalate the situation and make emotions run higher.

Maintain a respectful and focused discussion.

Encourage one person to dominate the conversation.

Avoid addressing the root cause of the conflict.

Conflict Management