Test Your Knowledge

listening involves understanding the complete message, including the speaker’s main ideas and supporting details.

Active listening techniques like and can help improve our focus on speech decoding. 

bias can be a barrier to active listening because it can make us misinterpret what the speaker is saying to fit our existing views.

Making judgments about individuals based solely on their membership in a particular group is called  

listening involves putting yourself in the speaker’s shoes and trying to understand their perspective. 

When giving someone your full attention and actively trying to understand their message, both verbally and nonverbally, you are practicing listening.