Skills:
Customer relationship management, Problem-solving, Time management, Business Process Outsourcing (BPO), Communication, Knowledge Process Outsourcing (KPO),

Position: Client Service-Executive

Job Location: J.P Nagar- Bangalore

Requirements

Excellent English Communication Voice.

Basic Computer Skill (Excel, Typing)

Job purpose: To interact with client on a regular basis and to ensure that delivery standards are met as per requirement

Key Responsibilities

• First point of contact (SPOCs ) for clients and focus of the role is to provide excellence in customer service and to maximize the client experience.
• Interaction with customers over the phone, in person or via email.
• Documentation and Securing records from current customers.
• Maintain and develop existing and new customers through planned individual account support and liaison with internal processing staff.
• Conduct employment verification either through calls or online.
• Generate reports from the information obtained through verification and maintain confidentiality of both candidate and the clients.
• Coordinate with HRs, Directors and other officials for the verification.
• Handle client queries and escalation calls.
• Ensure that the internal/external quality targets are met.
  

About CFIRST

cFirst Background Checks LLP is a part of the Vora Group-a Cincinnati based privately held equity group that specializes in building innovative IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space employing over 3000 people worldwide. Built over 21 years, the Vora Group has an impeccable reputation for its integrity, quality, business savvy and speed of execution.

In India, we are based at Ahmedabad (Head Office), Bangalore, and Mumbai. cFirst provides cost-effective and customized background check solutions through an industry leading, easy-to-use web-based system. We are ISO 27001:2013 certified, NAPBS and NASSCOM NSR empaneled. We are a trusted source of background check information for organizations ranging from small, local business owners to global Fortune 500 companies.

For more details visit our company website: www.cfirst.io ; www.cogbee.io

Interested candidate can share their resume on [email protected] or whatsapp on 9904298711. Can call between Mon-Fri – 10:00AM to 07:00 PM.