Greetings from Infosys BPM Ltd.,

We are hiring candidates for Customer Support and Service Desk – Voice Process for Bangalore and Pune Location. Please walk-in for interview on 1st and 3rd April 2025 at Bangalore Location.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Interview details:

Interview Date: 1st and 3rd April 2025

Interview Time: 10.00 AM till 1:00 PM

Interview Venue:

Infosys BPM Hiring Center

785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078

Land Mark : Sindhoora Convention Center

Please find below Job Description for your reference:

Job Location: Bangalore and Pune

Skills – Customer Support and Service Desk – Voice Process

Education – Full time Graduates

Experience – 0 – 1 Year

Work from office.

Service Desk

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid
• Preferred Qualifications: Any Graduate

Customer Service

Job Description: Process Executive

Key Responsibilities:

– Provide first-level resolution to the customers

– Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.

– Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.

– Build rapport with customers through active listening, effective communication, and attention to detail.

– Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.

– Document and track customer interactions and technical issues in the service management system.

– Stay up-to-date with product knowledge and industry trends to provide accurate information and support.

– Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid
• Preferred Qualifications: Any Graduate
• – Additional certifications in customer service/upskilling

Documents to Carry:

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance.

Apply Here