HR Service Delivery Support

• Provide first-level support to employees on HR-related queries, such as benefits, employment letters and company policies
• Administer HR Processes, such as onboarding, new hire orientations, exit interviews, tracking employee information, records and changes
• Manage Day-to-Day transactions on Workday with agreed SLA’s and ensure that all statutory employee data is complete and accurate
• Work closely with business stakeholders across multiple functional areas such as Talent Acquisition, Talent Management, Payroll, Benefits, L&D to fulfill the requirements
• Provide administrative and systems related support

Data Privacy, Data Management, Record Keeping

• Responsible for maintaining accurate files and records in compliance with company and local/country requirements.
• Generate miscellaneous standard and adhoc reports
• Tracking, processing or escalation tasks within HR responsibility
• Work with external auditors to ensure all the process related documents are maintained and are maintaining compliance

Communication

• Maintains and facilitates a good level of communication within the team, across HR as needed, and with clients in general.

Others

• Partner with Human Resource Business Partners/Leaders to further develop and integrate tools to increase customer awareness and satisfaction, improve overall system and operating efficiencies
• Participate in projects and cross-functional initiatives.