Test Your Knowledge

Conciseness in communication means: *

Including unnecessary details and explanations.

Getting your point across clearly and efficiently.

Rambling and going off on tangents.

Using overly complex vocabulary

Technology can be used in communication to: *

Create misunderstandings easily

Limit interaction

Both a & b

Enhance communication and reach

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Active listening is a key communication skill that involves to the speaker and trying to understand their message.

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is the situation or background information that helps understand the message

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An communicator can express their needs clearly and directly, while still respecting others.

Which type of body language makes you appear confident when communicating? *

Folding arms and crossing legs

Keeping the hands interlinked to prevent using gestures

Drawing the shoulders back and holding the head and chin level

Avoiding making and maintaining eye contact

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is a form of non-verbal communication that can convey emotions and attitudes.

When it comes to conversations about performance at work, which of the following would help to promote the most effective communication? *

Ask questions that require only yes or no answers

Keep the conversation one-sided to avoid losing focus

Make sure any feedback is given in an assertive and direct manner

Ask open questions

People with a(n) ________ communication style focus on data and logic. *

Friendly

Analytic

Expressive

Passive

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There are four main communication styles: , , , and .

Communication Skills