Quiz 1:

Conflict can best be described as:

A state of perfect harmony and agreement.

A struggle between incompatible needs, wishes, or viewpoints.

A situation where everyone gets exactly what they want.

A sign of weakness or poor communication skills.

Which of the following is NOT a common cause of conflict?

Unexpected compliments.

Miscommunication or misunderstandings.

Competition for resources (e.g., time, money, recognition)

Differing values, personalities, or work styles.

Conflict arising between different departments within a company over resource allocation is a form of:

Interpersonal conflict

Intrapersonal conflict

Intergroup conflict

Global conflict

Which of the following is NOT a helpful strategy for managing conflict?

Expressing your feelings and concerns in a respectful manner.

Focusing on personal attacks and blaming others.

Identifying common ground and areas of agreement.

Employing active listening skills to understand the other person's perspective.

Destructive conflict can cause:

Open and honest communication about disagreements.

Personal attacks and a focus on winning rather than resolution.

A focus on finding common ground and compromise.

Increased team spirit and unity.

Conflict Management