Quiz 2:

Conflict management refers to:

Avoiding all disagreements at all costs.

The process of effectively handling disagreements and resolving them constructively.

Letting conflicts escalate without intervention.

Only using forceful methods to win arguments.

When using a competing style, the goal is to:

Find common ground and reach a win-win solution.

De-escalate the situation and postpone dealing with the conflict.

Assert your own needs and win the argument, even if it means the other party loses.

Understand the other person's perspective and find a solution that works for everyone.

Someone who avoids conflict might:

Assertively express their concerns and propose solutions.

Withdraw from the situation or simply ignore the conflict altogether.

Actively listen to the other person's perspective.

Be willing to compromise to reach a resolution.

Conflict Management