Quiz 3:

The most effective communication style for conflict resolution is:

Passive communication (avoiding expressing)

Aggressive communication

Assertive communication

Indirect communication

Which of the following is NOT a helpful communication technique during conflict resolution?

Paraphrasing to ensure you understand the other person's perspective.

Using nonverbal cues like nodding to show you're listening.

Making assumptions about the other person's motivations.

Asking clarifying questions to gain a deeper understanding of the issue.

Non-verbal communication can:

Be completely independent of verbal communication.

Reinforce or contradict verbal messages.

Have no impact on how a conflict is perceived.

Be universally understood across all cultures.

Empathy in conflict resolution refers to:

Ignoring the other person's feelings and point of view.

Seeing the situation from the other person's perspective and understanding their emotions.

Focusing solely on being right and winning the argument.

Using manipulation tactics to get your way.

Conflict Management