Test Your Knowlege

A manager assigns conflicting deadlines to two team members on the same project. This is most likely a cause of conflict due to:
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Lack of trust.

Miscommunication or unclear expectations.

Personality differences.

Incompatible work styles.

A team member feels their ideas are consistently disregarded during meetings. This could be a sign of conflict due to: *

Miscommunication.

Resource scarcity.

Environmental factors.

Unrecognized needs or lack of respect.

When people have different priorities or goals, it can lead to conflict. This is an example of:
*

Personality clash.

Resource scarcity.

Value conflict.

Communication breakdown.

Which type of conflict occurs within an individual, involving struggles with values, beliefs, or decisions?
*

Interpersonal conflict

Intrapersonal conflict

Intergroup conflict

Organizational conflict

Effective conflict resolution involves:
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Ignoring the underlying causes of the conflict.

Clear communication and actively listening to all parties involved.

Assigning blame and focusing on who is "right" or "wrong."

Maintaining a rigid position and refusing to budge.

A collaborative approach to conflict resolution aims to:
*

Satisfy only one party's needs at the expense of the other.

Find a win-win solution that benefits everyone involved.

Move on quickly without fully addressing the conflict.

Focus on emotional outbursts rather than the issue at hand.

When resolving conflict, it's important to:
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Focus on past grievances and blame the other person.

Acknowledge the other person's feelings and perspective.

Use inflammatory language and personal attacks.

Avoid apologizing, even if you are wrong.

Which of the following is NOT a helpful de-escalation technique?
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Maintaining a calm and professional demeanor.

Using accusatory language and personal attacks.

Using active listening skills to understand the other party's perspective.

Acknowledging the other person's feelings and concerns.

When boundaries are clear, it allows you to:
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Ignore the other person's feelings and perspectives.

Communicate your needs and expectations effectively

Let the other person dictate the terms of the conversation.

Avoid taking responsibility for your own actions.

Fill in the blanks:
*

There are several conflict management styles, including (focusing on your own needs), (finding common ground), and (withdrawing from the situation).

Conflict Management

Test Your Knowlege