Quiz 1:

Fill in the blanks.

listening involves listening with empathy and understanding the speaker’s emotions.

When someone listens to music and focuses on the melody and rhythm, they are using which type of listening?

Discriminative listening

Informational listening

Appreciative listening

Evaluative listening

Which benefit of listening skills is most important for building strong relationships?

Increased knowledge and information

Improved focus and concentration

Enhanced ability to solve problems

Demonstrating empathy and understanding

Fill in the blank:

When we listen attentively to colleagues and clients, we gain valuable and insights that can improve teamwork and decision-making.

Which of the following is NOT a characteristic of a good listener?

Paying attention to nonverbal cues.

Interrupting frequently to clarify points.

Asking open-ended questions for elaboration.

Summarizing key points to show understanding.

Listening Skills