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The Zendesk Agent Workspace is a unified platform that allows customer service agents to manage all interactions—across email, chat, voice, social messaging, and more—within a single interface, eliminating the need to switch between different tools. It provides agents with complete customer context, including interaction history, help center articles, and visitor activity, directly alongside the conversation. The workspace streamlines workflows with features like omnichannel routing to ensure the right tickets go to the right agents, and it incorporates AI-powered tools such as Agent Copilot for ticket summaries, reply suggestions, and intelligent triage. Agents can also access relevant knowledge base articles or create new ones on the fly. Admins have the flexibility to customize layouts, contextual workspaces, and fields to suit specific team workflows, making the workspace adaptable to different business needs. By consolidating tools, providing instant context, and enabling faster, more accurate responses, Zendesk Agent Workspace boosts productivity, reduces response times, and supports teams operating in multiple languages around the world.
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Zendesk: the complete customer service solution | Zendesk India
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