It’s the Manager by Jim Clifton and Jim Harter emphasizes that the greatest factor influencing an organization’s long-term success is the quality of its managers. Drawing on decades of Gallup research, the authors identify 52 discoveries that show how managers shape everything—from employee engagement and productivity to innovation and organizational culture. They argue that in today’s workplace, especially with younger generations, employees seek more than just a paycheck—they want purpose, development, and continuous feedback. The traditional boss is being replaced by the modern coach, who empowers individuals through trust, collaboration, and clarity of mission. The book explores how strong management drives talent attraction, retention, and performance, while adapting to emerging trends like remote work, AI, and the evolving gig economy. Ultimately, Clifton and Harter conclude that when organizations invest in developing great managers, they don’t just improve performance—they create thriving workplaces where people can achieve both a great job and a great life.
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