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People often ask Unnathi how she handles Customer Experience with such ease. Isn’t it stressful?
The truth is, Unnathi believes delivering exceptional customer experience becomes much easier when you focus on a few key principles:
🤝 Empathy: Understanding and sharing the feelings of customers. By walking in their shoes, you provide solutions that truly meet their needs.
👂 Be a good listener: Actively listening to what customers are saying. Sometimes, they don’t need an immediate solution; they just need to be heard.
💬 Communication: Clear and open communication is key. Keeping customers informed ensures they understand every step of the process.
🤝 Honesty: Being honest with customers. Transparency builds trust, and trust is the foundation of any great relationship.By practicing these principles, @unnathisvashista finds that handling Customer Experience isn’t just easier—it’s incredibly rewarding!
Hajimalang Devanakonda, Ramesh Ranjan and 3 others1 Comment-
Yes @unnathisvashista handling Customers is not easy, but when managed well it is rewarding. More over a repeat customer is more beneficial than scouting for new customers. Your key principles are great piece of advise. I especially liked Honesty. Its very important to be honest with our customers and even if we make mistakes or ommissions, if we are transparent and honest, the customers will empathise and support us.
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