Startup Entrepreneur Unnathi S Vashista
Startup Entrepreneur-
🔥 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝗔 𝗥𝗲𝗮𝗹 𝗖𝗮𝘀𝗲 𝗦𝗰𝗲𝗻𝗮𝗿𝗶𝗼 🔥
❓𝗪𝗵𝗲𝗻 𝗱𝗼 𝘄𝗲 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝗮𝗻 𝗶𝘀𝘀𝘂𝗲 “𝗲𝘀𝗰𝗮𝗹𝗮𝘁𝗲𝗱”?
Q: During my work experience a few years back I handled a customer issue where they expressed their concerns on social media and I called them immediately introducing myself as the head of CX . Firstly they were happy someone called at…
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🌟 𝗪𝗵𝘆 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗣𝗹𝗮𝘆𝘀 𝗮 𝗖𝗿𝘂𝗰𝗶𝗮𝗹 𝗥𝗼𝗹𝗲 𝗶𝗻 𝗖𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗶𝗻𝗴 𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 🌟
In today’s dynamic business environment, fostering a customer-centric culture isn’t just about policies—it’s about leadership that sets the tone and inspires teams to excel. Here’s why leadership matters:
1️⃣ Setting Standards: Leaders define the standards of…
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🔍 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗘𝗹𝗲𝘃𝗮𝘁𝗲 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲? 🔍
As a Customer Experience Consultant, I transform how businesses interact with their customers. Here’s how I can help your organization thrive:
𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴
📈 Outcome: Enhanced understanding of customer interactions, leading to increased customer satisfaction and retention. -
In today’s competitive market, can your organization deliver a standout customer experience consistently?
🚩 Challenges Faced by Organizations:
1.Inconsistent Customer Service: Variability across touchpoints and representatives.
2.Lack of Personalization: Treating all customers the same.
3.Inefficient Communication Channels: Uncoordinated…linkedin.com
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💬 In the age of digital transformation, what kind of customer service do you prefer?
1.🌐 Self-help through websites or platforms
2.👥 Personal assistance from a customer service representativeYour insights matter! Share your thoughts and comments below to help us understand what works best for you .
Customer Experience #CustomerService…
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Delighting Customers, One Moment at a Time !
🌟 Had an amazing experience with Ripples of Joy! 🌟
1️⃣ Immediate Response: Got a call within 5 mins of ordering. They quickly understood my needs and shared their catalogue.
2️⃣ Commitment to Service: Implemented a policy to respond to queries within 1 hour, inspired by U Defined.
3️⃣ Smooth…
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🌟Enhancing Customer Experience with First Response Time (FRT) Implementation !
Respond First ,Unmatched Service !At U Defined we recognized a critical pain point with one of our clients : customers calling with queries often faced delayed responses, leading to frustration and escalating their concerns on social media.
To address this,…
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Recognizing members who are actively engaged
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