AI Ethics Strategy Lessons From H&M Group
The global retailer’s AI ethics approach acknowledges that formal procedures only go so far. Managers focus on building everyone’s moral compass to make good decisions, one conversation at a time.

Artificial intelligence changes how organizations work, and that’s one of the reasons why it challenges our ethics: Who should take responsibility for automated decisions and actions? How much agency should algorithms have? How should we organize interactions between minds and machines? How does technology affect the workforce? Where are biases built into the system?

https://sloanreview.mit.edu/article/ai-ethics-strategy-lessons-from-hm-group/

sloanreview.mit.edu

AI Ethics Strategy Lessons From H&M Group

The retailer’s AI ethics approach starts with concrete business examples and teaches employees to keep asking questions.