TurboTax Meets Turbo Innovation: AI at Intuit

The financial software company has empowered its engineers with a customized operating system for AI development, called GenOS. The result: tax filing that’s easier and faster.

Tax season is upon us, and it’s an appropriate moment to discuss the use of artificial intelligence at Intuit, the company behind the bestselling tax software in the U.S. and Canada. That would be TurboTax, which Tom has sometimes described as his favorite computer program. If you haven’t noticed, the U.S. tax code is rather byzantine, but TurboTax makes it bearable even for pretty complex tax returns.

https://sloanreview.mit.edu/article/turbotax-meets-turbo-innovation-ai-at-intuit/

sloanreview.mit.edu

TurboTax Meets Turbo Innovation: AI at Intuit | Thomas H. Davenport and Randy Bean

The finance software company is using a customized operating system for AI development to build better customer tools.