Building Better Answers With AI Agents: SAP’s Walter Sun

The enterprise resource planning company’s global head of AI shares his views on training AI agents.

The suggestions and support offered by AI are helpful only if they’re relevant. On today’s episode, Walter Sun, senior vice president and global head of artificial intelligence at SAP, joins hosts Sam Ransbotham and Shervin Khodabandeh to share how his organization is helping employees get smarter about artificial intelligence through the company’s AI Days. Additionally, Walter gives specific examples of support that AI agents could provide to an end user, and makes the case that small language models (fine-tuned large language models) can be built to assist in decision-making.

https://sloanreview.mit.edu/audio/building-better-answers-with-ai-agents-saps-walter-sun/