Gen AI levels up customer support

Startups like Yellow AI, Gnani AI, Hyperface, and Arya AI are coming up with use cases to handle customer services like answering basic queries and deploying them for companies in the financial services space. Banks spend sizeable budgets to run contact centres or backend support teams, this report says.

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Gen AI levels up customer support | LinkedIn

While smarter voice bots are a popular use case at finance firms, others include loan processing, customer acquisition, and credit card support, The Economic Times reports.