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Zendesk is a cloud-based customer service platform designed to streamline and enhance customer interactions across various channels. Its core features include a unified ticketing system that consolidates inquiries from email, chat, voice, and social media, enabling support teams to efficiently manage and resolve customer issues. The platform offers multi-channel support, allowing businesses to engage with customers through their preferred communication channels. Zendesk also provides self-service tools like a knowledge base and AI-powered bots, empowering customers to find solutions independently. Additionally, it offers analytics and reporting capabilities to track performance and gain insights into customer interactions. With its user-friendly interface and scalability, Zendesk caters to businesses of all sizes, aiming to improve customer satisfaction and operational efficiency.
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Zendesk: the complete customer service solution | Zendesk India
Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat and social media.