Empowering the Real Heroes of CX: Unnathi’s Call to Put the Frontline First
In an age where companies chant “customer centricity” like a mantra, Unnathi S. Vashista, Founder of U Defined, challenges businesses to walk the talk…
Tag: Customer Experience
Beyond the Product: Why Customer Experience is Your Ultimate Brand Differentiator
In a sea of sameness, it’s not just about the product—it’s about the experience that sets a brand apart. Most entrepreneurs invest heavily in crafting…
Transforming Businesses with a CX Culture: Unnathi’s Guide to Excellence
Customer experience (CX) is no longer just a department—it’s a culture, a mindset, and a commitment that every organization must embrace. Unnathi, a thought leader…
How AI and Machine Learning are Redefining Customer Experience in 2024
Artificial intelligence (AI) and machine learning (ML) have been transforming customer experience (CX) for several years, but 2024 marks a new era of personalization and…
How Can You Improve Customer Satisfaction in a Small Business?
Customer satisfaction is the lifeblood of any business, but for small businesses, it can be the deciding factor between survival and growth. Unlike larger corporations,…
Customer Experience: The Key to Sustainable Success
The Importance of Customer Experience In today’s competitive business landscape, customer experience (CX) has emerged as a crucial determinant of sustainable success. Companies that prioritize…
Are Organizations Providing Employee Experience Similar to Customer Experience? Understanding the Differences and Necessities
In today’s dynamic business environment, the terms “employee experience” (EX) and “customer experience” (CX) have gained significant prominence. While customer experience focuses on how clients…