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Building Customer Value: From Theory to Practice
To generate real value from customers, organizations must move beyond simplistic, short-term measures and truly embrace customer-centricity.
The advantages of customer-centric business are well documented. Still, many companies struggle to center their customers in their strategies. Customer…
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How to get empowered, not overpowered, by AI
Many artificial intelligence researchers expect AI to outsmart humans at all tasks and jobs within decades, enabling a future where we’re restricted only by the laws of physics, not the limits of our intelligence. MIT physicist and AI researcher Max Tegmark separates the real opportunities and…
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Forced RTO: Surprising Lessons From Newest Data
Despite headlines about return-to-office mandates, research shows that most organizations continue to embrace flexible work. In this brief video, MIT Sloan Management Review columnist Brian Elliott shares compelling new research on productivity, profitability, and building resilience in…
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How AI can save our humanity
AI is massively transforming our world, but there’s one thing it cannot do: love. In a visionary talk, computer scientist Kai-Fu Lee details how the US and China are driving a deep learning revolution — and shares a blueprint for how humans can thrive in the age of AI by harnessing compassion and creativity. “AI…
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Leading Innovation in an Era of Uncertainty
Learn to engage innovation ecosystems wherever you are with this useful framework.
Successful innovation doesn’t hinge on the latest technology or creative hotbeds like Silicon Valley or Cambridge, Massachusetts. Innovation ecosystems exist everywhere — you’ve just got to know how to engage them.…
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Forget the corporate ladder — winners take risks
Success in your career looks different for everyone — but no matter your industry, you’ll need to take risks. Company and community builder Molly Graham shares three key skills to learn before jumping off the metaphorical cliff, outlining a path off the corporate ladder and into true professional…
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Nobel Laureate Busts the AI Hype
Many analysts predict that AI will transform the global economy, but MIT economist Daron Acemoglu offers a contrasting view. In this brief video, he explains why AI might automate only 5% of tasks and add just 1% to global GDP over the next decade, and he shares his perspective on how business leaders…
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Leaders at All Levels: GE Appliances’ CEO Busts Hierarchy
When Kevin Nolan became CEO of GE Appliances, he sought to make the mature manufacturer more agile, paving the way for employees to pursue innovative ideas. His approach: breaking the company into autonomous microenterprises that operate like small businesses within the larger…
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9 Mistakes Leaders Make With AI Strategy
At the 2025 MIT Sloan CIO Symposium, technology and business leaders discussed AI strategy lessons learned. We asked AI experts and award-winning CIOs to share their wisdom on the most common AI strategy mistakes leaders make. Leadership missteps like treating AI as just another tool and moving more…
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How CEOs REALLY Think (7 Counterintuitive Principles You Were Never Taught)
Are you ready to unlock the strategic thinking patterns that separate CEOs from everyone else in the corporate hierarchy? Master Dr. Grace Lee’s proven leadership principles to elevate your career to the next level.
Most professionals struggle to break through…
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