Job Overview

This is great opportunity to become an expert across the entire People function for one of the world’s leading tech companies. The People Hub team at Arm provides the first level of support to employees and managers for all People related queries and processes. In this role you will work as part of a global team to ensure Arm employees receive excellent service when they raise a query or request assistance from the People team through our People Hub platform. Answering first line queries, supporting employees through their employment life cycle, reviewing processes for opportunities for continuous improvement, and ensuring People Hub is up to date with the latest information to enable employees to self-serve wherever possible are all key aspects to the role.

Responsibilities

Key Responsibilities & Accountabilities

• Respond to all first line people queries, providing superb customer service through the Live Chat and cases
• Triage and direct non routine or complex queries to the appropriate team within the People Group for input or resolution
• Support People Team with improvements to People Hub content and processes based on data analysis and feedback from users
• Supporting new joiners through their onboarding into Arm
• Processing changes within Success Factors, our HRIS – such as lateral moves, leave of absence, terminations.
• Being a champion for the regional People Enablement team
• Ensuring employee files are well maintained
  

Key Skills, Experience And Qualifications Required

• Great communication & interpersonal skills across international borders
• Customer service mind set
• Able to navigate information and data confidently, whilst following GDPR and other legislation
• Excellent attention to detail
• Strong understanding of cultural differences
• Confident to make suggestions to continually improve services and processes
• Proactivity, self-starter and learning agility
• Highly organized with excellent prioritization and planning skills
• Excellent partnership and collaboration
• Ability to work in a fast-paced environment
  

In Return

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of any characteristic.

Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.