At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.

Digital Engagement Coordinator – Part-Time/Casual Position

Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers from a wide range of industries. Khoros is seeking a Casual Digital Engagement Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment, has a working understanding of social media and major networks, a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, a thoughtful communicator, and have an interest in learning more about social media. Please note that this role requires weekend support.

Responsibilities

• Monitor and manage customers’ brands across major social networks and actively mine social conversations for relevant information and opportunities to engage.
• Manage high levels of inbound conversations, proactively identifying efficiencies.
• Manage paid and organic content publishing across major social networks via the Khoros platform.
• Work with strategists, analysts and customer teams to plan, forecast, and report for social media marketing and care programs.
• Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends.
  
  

Qualifications

• 1-3 years in the social media space or equivalent combination of experience, education, and training
• Demonstrate passion for social and an eagerness to learn and share new trends in the social and digital marketing space.
• Weekend/evening coverage will be required.
  
  

About Khoros

The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.

Khoros offers a great working environment and competitive compensation and benefits packages. We’re looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

Our Core Values

Accountability – We embrace an ownership mentality

Customer-Centricity – We are obsessed with achieving customer value

Agility – We move with urgency and purpose