Job Summary

Responsible for managing a portfolio of key accounts. Being the primary contact and buildlong-term relationships with customers. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsor. Iidentifying and actively seeking for new opportunities in line with the market and segment strategies

Duties and Responsibilities: –

• Define and implement key strategic biopharma/pharma account plans to achieve sales targets, foster account growth and identify new business opportunities.
• Conduct regular business reviews with key accounts to assess their needs, address concerns and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as product management, BD, customer service to ensure seamless delivery of products/services and exceptional customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
• Manage contract negotiations, renewals, and pricing discussions in collaboration with the sales team.
• Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services.

Job Requirement/Specification: –

Education: Bachelor’s Degree in Pharmaceutical Technologies, Bioengineering.

Experience:

• Minimum 12 years of proven track record in Biopharma/Pharma Key Account Management roles Experience in Biopharma market

Others:

• Good business acumen and communication skills to build long-standing and successful relationships with customers.
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• Adapt & develop solutions as per customer needs with clear & decisive communication.
• Analytical mindset with the ability to interpret data, extract insights, and make Data driven decisions.
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects and meet deadlines.
• Good understanding with CRM software and other relevant ales tools
• Ability to travel to customer as needed.
• Strong Collaboration, negotiation, persuasion skills
• Certification or training in sales, account management or customer relationship management is a plus.
• High competency working with Microsoft office.
• Work independently with minimum supervision
• Self-motivated and disciplined approach is essential.
• Proficiency in English is essential, fluent in any SEA language is an added advantage.

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