WebPT is hiring! – Onboarding & Training Specialist.
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Who We Are Looking For
As a WebPT Onboarding and Training Specialist you will work with and support the WebPT Onboarding teams to help ensure members successfully adopt our products. Your primary focus will be to provide members with weekly training recaps, product articles, and walkthroughs as well as set up payment integrations, all while upholding WebPT’s sky high customer service standards.
What You’ll Be Doing As A Part of Our Team
- Complete setup of WorldPay integrations
- Utilize the WebPT University to provide members with weekly report cards
- Provide new Electronic Benefit Verification (eBV) members with how-to guides and assist with questions via email
- Serve as the primary point of contact for responding to and resolving eBV inquiries, leveraging WebPT resources
- Collaborate internally with Onboarding, Member Services, and Support teams to fulfill member needs
- Coordinate with the onboarding team to refine operating practices, create process documents and related communication templates
- Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have to Qualify
- Be passionate about quality customer service
- Ability to juggle multiple projects simultaneously
- Be organized, ahead of schedule, communicative, and accountable.
- Problem solving skills
- Ability to navigate multiple web applications simultaneously
- Proficiency with MS Office, Google Docs, and online meeting software
Ideally, You Would Also Have These
- 2 years of SaaS customer service experience
- Knowledge of HIPAA and federal compliance regulations
- Experience in a training or teaching role
Culture is at our Core
- Service: Create Raving Fans
- Accountability: F Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Más With Menos
Company Perks
- Ample Time Off for fun and rest
- Work from nearly anywhere in the US
- WFH supply budget
- Time Off to make an impact through volunteering
- Multiple Employee Resource Groups (ERGs)
- Health, Dental, Vision, 401k, HSA, any many other benefits
- Authenticity and Acceptance
Job Features
| Job Category | HR |