Unnathi S Vashista:Seasoned leader in Customer Experience (CX), has spent over 16 years dedicating her career to helping businesses construct and help their customer interactions.

About

Unnathi S. Vashista, a seasoned leader in Customer Experience (CX), has spent over 16 years dedicating her career to helping businesses construct and enhance their customer interactions. Her journey is characterized by adept leadership and management skills, supported by an MBA and an insatiable passion for continuous learning and knowledge sharing. Unnathi is committed to motivating others to push beyond their boundaries, driven by a firm belief that "age is just a number." This conviction underscores her view that age should never be a barrier to pursuing goals, acquiring new skills, or embracing new experiences.

Unnathi's professional life is a testament to her dedication to enhancing customer experiences. She has played a crucial role in aiding businesses to construct and refine their customer experiences, ensuring that each interaction is as seamless and satisfying as possible. Her expertise is not just limited to her experience but is also backed by a plethora of certifications in various aspects of customer service and marketing.

Certifications and Achievements

Unnathi's commitment to excellence is reflected in her extensive list of certifications, which include:

• Marketing Strategy: Nurturing Your Customers
• Customer Service Foundations
• Customer Experience Leadership
• De-escalating Conversations for Customer Service
• Customer Service: Problem Solving and Troubleshooting
• Customer Service: Handling Abusive Customers
• Customer Service Call Control Strategies
• Building Rapport with Customers
• Creating Positive Conversations with Challenging Customers
• PowerPoint Essential Training
• Train the Trainer (TTT)

These certifications showcase her dedication to staying at the forefront of the CX field, continuously updating her skills and knowledge to provide the best possible service to her clients.

U Defined: A Commitment to Excellence

Unnathi S. Vashista is the founder of U Defined, a company dedicated to enhancing customer experiences through ongoing improvement, innovation, and excellence. Unnathi's leadership extends to her work with U Defined, focusing on innovation and a commitment to perfection. The goal is to redefine industry standards and deliver outstanding satisfaction in every interaction. The services offered by U Defined include:

1. Customer Journey Mapping
2. Feedback Analysis and Implementation
3. Customer Experience Training
4. Process Improvement
5. Systems Implementation for a Seamless Customer Experience

Outside the professional realm, I am an avid movie enthusiast who cherishes quality time with my family, especially my four-legged companion. I also enjoy traveling, which adds a rich tapestry of experiences to my life. My diverse interests and unwavering commitment to personal and professional growth define my approach to leadership and customer experience excellence.

U Defined is dedicated to enhancing customer experiences through ongoing improvement, innovation, and excellence. With a focus on innovation and a commitment to perfection, our goal is to redefine industry standards and deliver outstanding satisfaction in every interaction. We offer the following services
1.Customer Journey mapping
2.Feedback Analysis and Implementation
3.Customer experience Training
4.Process Improvement
5.Systems Implementation for a seamless customer Experience