Artificial Intelligence
AI’s impact on the workplace is multifaceted, offering both opportunities and challenges. It leads... View more
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Love, trust and marketing in the age of AI
As AI chatbots become more personal and proactive, the line between tool and companion is beginning to blur, with some users even professing love for their digital aides, says business consultant Amaryllis Liampoti. She presents three foundational principles for how brands can harness AI to build deeper emotional connections with consumers…
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To Thrive in the AI Era, Companies Need Agent Managers
Zach Stauber’s day begins before the first customer support ticket even lands in the queue. Stauber, a support agent manager at Salesforce, a global company that provides businesses with a customer relationship management (CRM) platform, manages a fleet of generative AI support agents across support, sales, and marketing on a platform the…
hbr.org
To Thrive in the AI Era, Companies Need Agent Managers
As autonomous AI agents move from experimentation to execution, companies are discovering they need a new kind of leader to manage them. Drawing on examples from Salesforce and other large organizations, this article introduces the role of the agent manager—leaders … Continue reading
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The dark side of competition in AI
Competition is a core part of human nature, and it can drive us to extraordinary feats. But when it goes wrong, the results can be devastating. Poker champion and science communicator Liv Boeree introduces us to “Moloch’s trap” — the dark force of game theory driving many of humanity’s biggest social problems, which is now threatening to derail…
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How competition is stifling AI breakthroughs
Llion Jones cowrote “Attention Is All You Need,” the seminal paper that introduced the transformer — the architecture that launched the generative AI revolution. Now he warns that the industry that grew out of this breakthrough is stifling the next one. Learn why the current corporate arms race is killing true innovation and how we can get back…
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How AI can enhance our memory, work and social lives
How smart can our machines make us? Tom Gruber, co-creator of Siri, wants to make “humanistic AI” that augments and collaborates with us instead of competing with (or replacing) us. He shares his vision for a future where AI helps us achieve superhuman performance in perception, creativity and cognitive function — from turbocharging our…
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How competition is stifling AI breakthroughs
Llion Jones cowrote “Attention Is All You Need,” the seminal paper that introduced the transformer — the architecture that launched the generative AI revolution. Now he warns that the industry that grew out of this breakthrough is stifling the next one. Learn why the current corporate arms race is killing true innovation and how we can get back…
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How to get empowered, not overpowered, by AI
Many artificial intelligence researchers expect AI to outsmart humans at all tasks and jobs within decades, enabling a future where we’re restricted only by the laws of physics, not the limits of our intelligence. MIT physicist and AI researcher Max Tegmark separates the real opportunities and threats from the myths, describing the concrete…
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How to stop AI from killing your critical thinking
Chatbots might help you get work done faster — but at what cost? When we outsource our reasoning to artificial intelligence, we reduce ourselves to “middle managers for our own thoughts,” says AI and design researcher Advait Sarkar. He examines the cognitive trade-offs of using AI at work and introduces a different kind of tool: one that…
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AI is coming for your job. Now what?
As anxiety grows around what AI means for the future of work, technologist Vlad Tenev delivers a clear-eyed look at what happens when the majority of today’s jobs disappear — and why it’s not what you think
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Challenging the Average With Open-Source AI: Hugging Face’s Thomas Wolf
Thomas Wolf is the cofounder and chief science officer of open-source AI platform Hugging Face, which provides access to thousands of pretrained AI models that can be downloaded and run locally. With over 10 million users, getting started on the site can be a daunting task. Thomas explains how the company aims to improve its accessibility…
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