How Srikanth Kalayansundram Sees Artificial Intelligence Reshaping the Human Resources Function

Artificial Intelligence is no longer a distant future in HR—it’s the present, and professionals like Srikanth Kalayansundram are at the forefront of this transformative wave. With nearly two decades of experience in Human Resources and a strong belief in continuous learning and technological adoption, Srikanth has observed firsthand how AI is revolutionizing the HR Shared Services (HRSS) landscape.

AI is empowering HR teams by automating administrative and repetitive tasks—from onboarding and payroll to benefits administration and workflow management. By removing the manual load, Srikanth notes that HR professionals are now freed to focus on strategic, people-centric activities that genuinely enhance employee engagement and organizational culture.

One of the key shifts Srikanth emphasizes is the introduction of AI-powered chatbots, which play a pivotal role in modern employee experiences. These bots deliver consistent, scalable, and 24/7 support, ensuring employees get the information they need when they need it—no wait times, no confusion.

AI is also enhancing knowledge management systems, allowing HR to curate and personalize content for employees. This not only makes information retrieval faster and more accurate but ensures the right information reaches the right individual at the right time.

Furthermore, through AI-driven predictive analytics, organizations are now equipped to identify trends in employee retention, engagement, and performance. Srikanth believes this allows HR leaders to be more proactive in their workforce planning strategies, addressing issues even before they arise.

When it comes to learning and development, Srikanth is particularly excited about AI’s ability to deliver personalized career pathways and talent mobility options. By aligning employees’ skills and aspirations with internal opportunities, AI fosters a culture of continuous growth and internal mobility.

Another game-changing element? AI is improving decision-making by processing large volumes of data, eliminating unconscious bias in recruitment and performance management processes, and delivering actionable insights that support talent and organizational planning.

And perhaps most powerfully, Srikanth highlights the emergence of generative AI. By streamlining operations and increasing productivity by up to 35–45%, generative AI is helping HR shift its role—from handling routine queries to becoming an expert advisory unit focused on value-added human-to-human interactions.

For Srikanth Kalayansundram, AI isn’t just about automation—it’s about elevation. Elevating the HR function, the employee experience, and ultimately the impact of HR on business strategy.

Connect with Srikanth Kalayansundram on LinkedIn: https://www.linkedin.com/in/srikanthkalayansundram