Are you passionate about delivering top-notch HR services and ensuring operational excellence within a dynamic organization? We’re seeking a skilled and dedicated HR Service Delivery Associate to join our team and drive efficiency and effectiveness in our HR operations.

Position: Management Level – Associate, HR Operations – HR Delivery Strategy.
Qualifications: Bachelor’s degree (Any discipline).
Years of Experience: 1 to 3 years.

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at accenture.com.

What would you do?

You will be aligned to our Human Resources vertical and will help us in the function that deals with people and people related areas such as recruiting, learning, training, onboarding, compensation and benefits, performance management, organization development and culture.

You will be working as a part of HR Operations team which is responsible for providing backend HR services to business operations. HR operations and operational HR services, include administrative services, job analysis, and employee relationship management.

This team works on designing, developing, and implementing HR Delivery Strategy to support the end to end employee experience across lifecycle. This includes coaching and advising account/engagement leads and employees when needed and coordinate and deliver HR activities. They work on HR Operations Processes like recruitment, WFA, Benefits, Exit, Payroll, LOA etc. They work on delivery of non-commercial aspects of the outsourcing agreement as well as standards of service (related to quality, effectiveness, productivity, efficiency etc.)

Roles and Responsibilities:

• Solve routine problems largely through precedent and referral to general guidelines.
• Interact primarily within your own team and with your direct supervisor.
• Receive detailed to moderate levels of instruction on daily work tasks and detailed instruction on new assignments.
• Make decisions that impact your own work.
• Function as an individual contributor within a team, with a predetermined, focused scope of work.
• Note: This role may require you to work in rotational shifts.

What We’re Looking For:

• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationships
• Strong customer orientation
• Resilient and able to work under pressure
• Attention to detail & quality-driven – in communications and all system transactions
• Strong communication skills (Written & Verbal)
• Problem-solving skills
• Teamwork & collaboration
• Willingness to work in flexible shifts & weekends
• Versant score should be 62
• Passing the psychometric test is a must
• Work from Office – Mandatory BPO experience
• Knowledge of MS Excel & Word
• Knowledge of US WFA process

If you’re ready to unleash your full potential and embark on a career journey filled with growth, fulfillment, and endless possibilities, then we want to hear from you! Join us in shaping the future of HR service delivery and be part of a company that champions innovation, fosters collaboration, and celebrates success.

Don’t let this opportunity pass you by – apply now and take the first step toward a brighter tomorrow with us!