Key Responsibilities

• Manage Claims mailbox; including claims uploads and address customers’ inquiries
• Validate and process price protection, stock adjustment, failure to supply, service level and other claims.
• Maintain customer’s claim logs, navigate customer’s portals and download posted invoices.
• Prepare customer reporting in line with contractual obligations.
• Review and interpret contact terms to customer claims across assigned accounts.
• Organize and stay on top of validation files and payment data.
• Perform various Ad-Hoc analysis as needed to support other departments.
• Work closely with Accounts Receivable in clearing outstanding deductions and discrepancies.
• Assist in credit/debit applications, claim vs. payment reconciliations, provide data to support all disputes.
• Analyze customer inquiries as needed, including sales and payment reporting.
• Reconcile payment discrepancies against customer claims and create supporting files for the US team to commutate and resolve all variances with customers.
• All face-to-customer communication will be handled by the commercial team in the US.

Education

• BA/BS or equivalent work experience, preferably in pharmaceutical industry.

Experience

• 3-5-years’ experience in commercial finance
• Knowledgeable of commercial rebate analysis, chargebacks processing and basic account skills.
• Model-N Revenue Management System and SAP experience.

Knowledge/Skills

• Working knowledge of Microsoft Office with ability to use advanced Excel spreadsheet functions and formulas, and working with large data files.
• Ability to work independently with a high sense of urgency to meet deadlines.
• Interested candidates must possess high ethical standards.
• Ability to comprehend, read/write/communicate fluently in English.
• Detail oriented with good analytical skills and must be flexible to handle changing priorities.
• Ability to collaborate with all levels of personnel, including senior management and external customers.
• Work on US time zone 6:00 AM – 2:00 PM EST. Required to travel to US for training purposes, duration 1-2 weeks.

Interested candidates can share their resume at – [email protected]

Experience range (Years)

3 years – 5 years

Apply Here