Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we’re a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We’re committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that’s always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

What will you be doing?

• Monitor daily call volume and other key performance metrics
• Analysis real time adherence data to identify trends and training opportunities
• Maintain users and profiles within WFM software
• Creating schedules based on the forecast and adjusting for daily call center and agent needs
• Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
• Provides actionable data to various internal support groups as needed
• Provides feedback to call center team leaders and managers
• Prepares and analyzes internal reports for applicable KPI’s
• Perform other duties as assigned

Requirements:

• 1-2 years’ experience in a workforce management role
• Experience utilizing Erlang-C calculations for staffing needs
• Remains firm and assertive, keeping customer experience as number one priority
• Excellent verbal, written and interpersonal communication skills
• Must be self-motivator and self-starter
• Exceptional listening and analytical skills
• Strong time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, advanced Excel.
• Location : Bengaluru, Karnataka, India 
  Apply Here