Skills:
Microsoft Office Suite, Ticketing systems (e.g., Jira, ServiceNow), SQL basics, Customer service software, Basic IT troubleshooting, Remote desktop tools, ITIL framework, Strong communication skills,

Walkin Drive for Technical Support Analyst Trainees
Exp- Freshers
Location: 627, Trinity Building, 3rd phase, Koramangala, Bengaluru
Duration: 17th January onwards

Company Overview

Modus Enterprise Transformation Platform (Modus ETP) is a leading provider of transformation solutions, delivering Transformation As Usual (TAU) practices to businesses worldwide. Specializing in business transformation and strategy management, Modus ETP offers a comprehensive suite of services including organisational change management and project management. Headquartered in the United Kingdom, this Business Consulting and Services company is dedicated to strategic success and enabling organisations to achieve sustainable transformation.

Job Overview

Modus ETP seeks a dedicated and enthusiastic Technical Support Analyst Trainee to join our Bengaluru team. This full-time role is perfect for freshers, requiring 0 to 1 year of work experience. The ideal candidate will assist in maintaining service quality by providing technical support and enhancing team effectiveness through effective communication and troubleshooting skills. This position offers an opportunity to learn and grow within a dynamic environment focused on enterprise transformation.

Qualifications And Skills

• Proficiency in Microsoft Office Suite (Mandatory skill) to manage and document support tasks effectively.
• Experience or familiarity with ticketing systems like Jira or ServiceNow (Mandatory skill) to handle support requests and incidents.
• Basic understanding of SQL (Mandatory skill) to assist in database queries and troubleshooting.
• Familiarity with customer service software to enhance user experience and resolve issues efficiently.
• Basic IT troubleshooting skills to diagnose and solve hardware and software issues.
• Knowledge of remote desktop tools to provide support to customers and resolve their concerns remotely.
• Understanding of the ITIL framework to manage service and support processes effectively.
• Strong communication skills to liaise with clients and internal teams, ensuring a high level of customer satisfaction.
  
  

Roles And Responsibilities

• Respond to and resolve customer inquiries and issues via phone, email, or chat, ensuring prompt and professional service.
• Monitor and manage support tickets, following up with clients to ensure all issues are resolved satisfactorily.
• Assist in the installation, configuration, and troubleshooting of software and hardware components.
• Collaborate with technical teams to escalate and address complex issues while keeping clients updated on progress.
• Document technical solutions and maintain accurate records of service requests and resolutions.
• Conduct quality assurance checks to ensure all systems operate smoothly and efficiently.
• Participate in training programs to stay updated on emerging technologies and improve overall service delivery.
• Contribute to the improvement of service processes by suggesting enhancements based on customer feedback and observations.

How To Apply

Interested candidates can share their cv’s on [email protected]