About Kong: 

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 

83% of web traffic today is API calls!  APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.  Therefore, we believe that APIs act as the nervous system of the cloud.  Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! 

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you don’t think you meet all of the criteria below but are still interested in the job, please apply.  Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

The TA Operations role involves administrative tasks, data management, and coordination to ensure a smooth and efficient recruitment process. The incumbent will work closely with recruiters, hiring managers, and candidates to facilitate the hiring process.

Key Responsibilities:

• Administrative Support
• Assist in scheduling interviews, coordinating calendars, and arranging logistics for interviews, assessments, and hiring events.
• Manage candidate communication, including sending out invitations, reminders, and follow-up emails.
• Maintain accurate and up-to-date records in the applicant tracking system (ATS) or HRIS, ensuring data integrity and compliance with relevant regulations.
• Prepare and distribute recruitment-related documentation, such as offer letters, contracts, background checks, and onboarding materials.
• Candidate Management
• Serve as the primary point of contact for candidates, providing timely updates and answering inquiries throughout the recruitment and pre-hire process.
• Collect and organize candidate feedback from interviews and assessments, updating records accordingly.
• Coordination and Collaboration
• Collaborate with recruiters, hiring managers, and other stakeholders to understand hiring needs and priorities.
• Coordinate with external vendors or agencies as needed for recruitment support services.
• Assist in the coordination of recruitment events, such as job fairs, campus visits, and networking events.
• Participate in team meetings and contribute ideas for process improvement and efficiency.
• Compliance and Reporting
• Ensure compliance with relevant laws, regulations, and company policies throughout the recruitment process.
• Assist in the preparation of regular reports and metrics tracking recruitment activities, including time-to-fill, source effectiveness, and candidate demographics.
• Support audits and inspections related to recruitment activities, providing documentation and assistance as needed.

Qualifications:

• Prior experience in an administrative or coordinator role, preferably in HR or recruitment.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
• Proficiency in Google suite (Docs, Sheets, Slides) and experience with applicant tracking systems or HRIS platforms (Lever and Workday experience is a plus).
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proactive, detail-oriented, and adaptable to changing priorities and deadlines.