Job Description

S&P Global Corporate

The Role:  People Services (HR) Specialist

The Team: This role sits in our Americas People Services team, providing People Services support over 7 countries as well as global support for individuals around the world. Current team members are based out of Argentina, Canada, Malaysia, the Philippines, and the US.

The Impact:  The People Services Specialist provides first line support to our employees giving knowledgeable advice and support as well as performing accurate administration throughout the employee lifecycle. We are continually making changes and improvements to the people experience as we develop our Processes and Systems in line with our People First ethos.

What’s in it for you?

• The opportunity to work in a forward-thinking Global People Services team with great opportunity to learn best practice and add value through process and technology improvements.
• Good opportunities for career development opportunities across the People Function.
• People First approach to Global Benefits and Time Off policies
• Work within an international environment

Responsibilities:

• Responding to all queries (‘tickets’) raised in Service Now (internal HR case management system) within the agreed Service Level Agreements (SLA)
• Transacting and approving data requests in Workday (HR system)
• Escalating/ Partnering on issues with the relevant Regional People Partner and other regional stakeholders
• Support HR operational activities and managing employee data and employee lifecycle events
• Maintaining regional standards and standardization in alignment with Global HR processes
• Adhering to the scheduled shift and break schedule patterns to ensure proper coverage
• Focusing on the overall People Experience, driving People Satisfaction by providing accurate and timely resolution
• Participating on process improvement initiatives and provides query support for change projects
• Building knowledge and understanding of HR policies, practices and procedures including employee benefits and assist in maintaining Quick Reference Guides (QRG’s) in our internal library
• Supporting Line Manager and/or People function with additional ad-hoc activities and projects as warranted by business needs in line with global People function strategy

What we’re looking for?

• 2-5 years’ relevant experience in providing HR Shared Services support ideally within a global organization
• Knowledge of Country HR rules and processes within the Americas region, specifically Canada, would be an advantage
• Analytical and reporting capabilities (Microsoft Office Suite: Excel and PowerPoint)
• Strong background in customer service and delivery of SLA-driven metrics
• Experience navigating HR systems (preferably Workday and Service Now)
• Strong written and verbal communication skills
• Proven ability to apply discretion and maintain confidentiality
• Ability to multi-task and maintain attention to detail
• Time management and organizational skills
• Amenable to US Shift (night shift) and work from our offices: (Makati and Pasig for Philippines / Penang Office in Malaysia/ Hyderabad in India)

Flexible Working

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. 

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 

HUMRES203 – Entry Professional (EEO Job Group)

Job ID: 294321
Posted On: 2023-12-21
Location: Pasig City, Philippines