HR Professional Kiran Guntur
HR Professional-
Unnathi S Vashista posted an update 3 days ago
𝐖𝐡𝐚𝐭 𝐃𝐞𝐟𝐢𝐧𝐞𝐬 𝐄𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐓𝐨𝐝𝐚𝐲?
Exceptional service is no longer just about resolving issues—it’s about creating meaningful experiences.
✔️ Empathy & Personalization
✔️ Proactive Communication
✔️ Speed & Efficiency
✔️ Consistency Across Channels
✔️ Emotional ConnectionBrands that focus on these pillars don’t just meet…
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Unnathi S Vashista posted an update 5 weeks ago
𝗖𝗼𝘂𝗿𝗮𝗴𝗲 𝘁𝗼 𝗟𝗲𝗮𝗱, 𝗣𝗼𝘄𝗲𝗿 𝘁𝗼 𝗦𝗲𝗿𝘃𝗲: 𝗣𝘂𝘁𝘁𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗛𝗲𝗮𝗿𝘁 𝗼𝗳 𝗘𝘃𝗲𝗿𝘆 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻.
Customer experience is not just the responsibility of the CX team—it’s the responsibility of the entire organization.
𝗘𝘃𝗲𝗿𝘆 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁, 𝗳𝗿𝗼𝗺 𝘀𝗮𝗹𝗲𝘀 𝘁𝗼 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘁𝗼 𝗳𝗶𝗻𝗮𝗻𝗰𝗲, 𝗺𝘂𝘀𝘁 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗼 𝗰𝗿𝗲𝗮𝘁𝗲 𝗮 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿.
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Unnathi S Vashista posted an update 6 weeks ago
🎙️ Customer-Centric or Customer-Disconnected? 🤔
As leaders, we often talk about the importance of being customer-centric, but do we really walk the talk?
🛎️ In our day-to-day rush of strategic meetings, targets, and internal deadlines, it’s easy to overlook the actual voice of the customer – the very people we aim to serve.
This image humorously…
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Unnathi S Vashista posted an update 6 weeks ago
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 𝐈𝐬 𝐈𝐭 𝐓𝐫𝐮𝐥𝐲 𝐚 𝐓𝐨𝐩-𝐃𝐨𝐰𝐧 𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐲 𝐢𝐧 𝐘𝐨𝐮𝐫 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧?
Customer experience is often hailed as a top-down approach. But what does that truly mean?
A strong CX culture means every team member, from leadership to frontline, embraces a customer-centric mindset.
It’s not just about setting rules and processes; it’s about aligning…
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Unnathi S Vashista posted an update 7 weeks ago
🌟 𝐒𝐞𝐭𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬: 𝐓𝐡𝐞 𝐊𝐞𝐲 𝐭𝐨 𝐄𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 🌟
In today’s fast-paced world, managing customer expectations is crucial for delivering outstanding service.
Here’s why setting clear expectations can transform your customer interactions:
🔍 𝐂𝐥𝐚𝐫𝐢𝐭𝐲 𝐢𝐬 𝐊𝐞𝐲: Ensure your customers know exactly what to expect. Clear communication…
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Unnathi S Vashista posted an update 8 weeks ago
𝐇𝐨𝐰 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐈𝐬 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲?
In the service industry, delivering a great product or service is only part of the equation.
linkedin.com
Unnathi Vashista on LinkedIn: #cx #serviceindustry #customerjourney #continuousimprovement…
𝐇𝐨𝐰 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐈𝐬 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲? In the service industry, delivering a great product or service is only part of the…
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Suba Prada posted an update 2 months ago
Empowering Talent, Transforming Business
Every leader dreams of a talent pipeline they can count on, but reality often falls short. That’s where HireGains steps in—offering a holistic approach to talent alignment that goes beyond traditional assessments. By understanding not just the candidate but also the team, leadership, and business goals,…
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Suba Prada posted an update 3 months ago
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Unnathi S Vashista posted an update 3 months ago
🌟 𝗥𝗢𝗜 𝗶𝗻 𝗖𝗫: 𝗬𝗼𝘂𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗬𝗼𝘂𝗿 𝗥𝗲𝘃𝗲𝗻𝘂𝗲! 🌟
Customer Experience (CX) isn’t just a “nice-to-have”—it’s a powerful driver of revenue and long-term success.
When companies deliver exceptional experiences, they build stronger customer relationships, increase retention, and foster brand loyalty. 💡
Did you know? A positive customer experience…
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Unnathi S Vashista posted an update 3 months ago
𝗖𝗼𝘂𝗿𝗮𝗴𝗲 𝘁𝗼 𝗟𝗲𝗮𝗱, 𝗣𝗼𝘄𝗲𝗿 𝘁𝗼 𝗦𝗲𝗿𝘃𝗲: 𝗣𝘂𝘁𝘁𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗛𝗲𝗮𝗿𝘁 𝗼𝗳 𝗘𝘃𝗲𝗿𝘆 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻.
Customer experience is not just the responsibility of the CX team—it’s the responsibility of the entire organization.
𝗘𝘃𝗲𝗿𝘆 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁, 𝗳𝗿𝗼𝗺 𝘀𝗮𝗹𝗲𝘀 𝘁𝗼 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘁𝗼 𝗳𝗶𝗻𝗮𝗻𝗰𝗲, 𝗺𝘂𝘀𝘁 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗼 𝗰𝗿𝗲𝗮𝘁𝗲 𝗮 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿.
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Very true @unnathisvashista . We exist because of Customers. We need to adopt a Customer Centric approach in everything we do and it starts from the Leader.
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@Ranjan Very rightly said . I am glad that the same resonates with you as well
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