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Unnathi S Vashista posted an update
🎙️ Customer-Centric or Customer-Disconnected? 🤔
As leaders, we often talk about the importance of being customer-centric, but do we really walk the talk?
🛎️ In our day-to-day rush of strategic meetings, targets, and internal deadlines, it’s easy to overlook the actual voice of the customer – the very people we aim to serve.
This image humorously highlights a common contradiction: 🔊 We may be busy defining customer-centric strategies on paper, but are we truly listening to our customers’ real-time needs?
🧠 Customer experience isn’t just about having the right policies in place. It’s about consistently:
✔️ Being responsive.
✔️ Actively listening to feedback.
✔️ Solving problems when they arise.📢 Let’s remember: Being customer-centric means being present for the customer in every interaction – not just talking about it.
