Student Vaibhavi Bhat
Student-
A New Way to Manage Customer Portfolios for Maximum Value
Better-informed decisions on customer relationship conversion, leverage, and defense can drive revenue and lower costs.
Many leaders understand that it’s important to create closer, more valuable relationships with customers. But if they aren’t actively managing their portfolios of weaker…
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My year reading a book from every country in the world
Ann Morgan considered herself well read — until she discovered the “massive blindspot” on her bookshelf. Amid a multitude of English and American authors, there were very few books from beyond the English-speaking world. So she set an ambitious goal: to read one book from every country in…
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How to Make Sense of Irrational Competitors
To avoid getting blindsided, leaders must do more to understand competitors’ thinking.
To compete successfully in a dynamic market, executives must be able to see things from their competitors’ point of view. But too often, business leaders view their competitors’ actions as irrational. By failing to…
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The critical role librarians play in the opioid crisis
Public libraries have always been about more than just books — and their mission of community support has taken on new urgency during the current opioid epidemic. After witnessing overdoses at her library in Philadelphia, Chera Kowalski learned how to administer naloxone, a drug that…
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Recapping Work/23: The Big Shift
The on-demand video of MIT SMR’s Work/23 virtual symposium looks at how the pandemic irrevocably altered the how, why, and where of work.
The pandemic irrevocably changed the how, why, and where of work. At Work/23: The Big Shift, a half-day summit held May 4, 2023, MIT Sloan Management Review brought together…
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APIs: Understanding the Business Benefits and Risks
Application programming interfaces (APIs) drive every aspect of business today — and their influence will only continue to grow. That means that APIs are no longer just an IT matter. In this free one-hour webinar, John Engates and Saikrishna Chavali of Cloudflare share insights on what today’s…
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How books can open your mind
What happens when a dream you’ve held since childhood … doesn’t come true? As Lisa Bu adjusted to a new life in the United States, she turned to books to expand her mind and create a new path for herself. She shares her unique approach to reading in this lovely, personal talk about the magic of books.
Lisa Bu has…
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Are You Ready for the Next Supply Disruption?
To avoid catastrophic disruptions, companies must build the capabilities to anticipate, diagnose, detect, activate resources for, protect against, and track all manner of risks.
Supply disruptions triggered by the COVID-19 pandemic caught many companies off guard. To prepare for future “black swan”…
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How to design a library that makes kids want to read
When Michael Bierut was tapped to design a logo for public school libraries, he had no idea that he was embarking on a years-long passion project. In this often hilarious talk, he recalls his obsessive quest to bring energy, learning, art and graphics into these magical spaces where…
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A librarian’s case against overdue book fines
Libraries have the power to create a better world; they connect communities, promote literacy and spark lifelong learners. But there’s one thing that keeps people away: the fear of overdue book fines. In this thought-provoking talk, librarian Dawn Wacek makes the case that fines don’t actually do…
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