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How Do You Hire for Attitude?
For years, my colleagues and I have advised anyone who would listen to hire for attitude, trained for skills. Organizations that get it backward pay a heavy price. One of my favorite quotes is that of Richard Fairbank, CEO of Capital One, who said, “At most companies, people spend 2 percent of their time recruiting and 75 percent managing their recruiting mistakes.” Our research confirms that these are companies that hire for skills and try to do the nearly impossible: train for attitude.
https://hbswk.hbs.edu/item/how-do-you-hire-for-attitude
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Organizations often make the mistake of hiring employees based largely on their skills, rather than their attitude. What questions can you ask to determine if a job candidate aligns with your company’s mission and culture? asks James Heskett.