How Do You Hire for Attitude?

For years, my colleagues and I have advised anyone who would listen to hire for attitude, trained for skills. Organizations that get it backward pay a heavy price. One of my favorite quotes is that of Richard Fairbank, CEO of Capital One, who said, “At most companies, people spend 2 percent of their time recruiting and 75 percent managing their recruiting mistakes.” Our research confirms that these are companies that hire for skills and try to do the nearly impossible: train for attitude.

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How Do You Hire for Attitude?

Organizations often make the mistake of hiring employees based largely on their skills, rather than their attitude. What questions can you ask to determine if a job candidate aligns with your company’s mission and culture? asks James Heskett.