Startup Entrepreneur Unnathi S Vashista
Startup Entrepreneur-
Unnathi S Vashista posted an update 4 months ago
𝗧𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻 𝗠𝗲𝗲𝘁𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝗪𝗵𝗮𝘁 𝗪𝗲𝗻𝘁 𝗪𝗿𝗼𝗻𝗴?
Festive season means shopping, bonding, and creating memories with family. For many, this involves visiting iconic stores that have been a part of their tradition for generations.
Unfortunately, a dear friend recently had one of the most disappointing experiences while visiting a…
Roopesh S Naidu and Ramesh Ranjan2 Comments-
Very well said @unnathisvashista . Customer experience is what helps organisations to sustain in the long run.
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Absolutely
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Unnathi S Vashista posted an update 4 months ago
✨ 𝗥𝗮𝗸𝘀𝗵𝗮 𝗕𝗮𝗻𝗱𝗵𝗮𝗻 𝟮𝟬𝟮𝟰: 𝗔 𝗕𝗲𝗮𝘂𝘁𝗶𝗳𝘂𝗹 𝗕𝗹𝗲𝗻𝗱 𝗼𝗳 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝘀, 𝗥𝗶𝘁𝘂𝗮𝗹𝘀, 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗗𝗲𝗹𝗶𝗴𝗵𝘁 𝘄𝗶𝘁𝗵 𝗕𝗹𝗶𝗻𝗸𝗶𝘁 ✨
This Raksha Bandhan, I was simply amazed by Blinkit’s brilliant marketing and the way they delivered a special hamper to us. What truly captivated me was the emotional and nostalgic concept they embraced—so relatable, so sibling-centered. 🌟
𝗪𝗵𝗮𝘁…
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Absolutely adapting business models to local culture is a great way of winning the hearts & minds of the customers. Great example and thanks for sharing.
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Unnathi S Vashista posted an update 4 months ago
“𝗔 𝗯𝗿𝗮𝗻𝗱 𝗶𝘀 𝗻𝗼 𝗹𝗼𝗻𝗴𝗲𝗿 𝘄𝗵𝗮𝘁 𝘄𝗲 𝘁𝗲𝗹𝗹 𝘁𝗵𝗲 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗶𝘁 𝗶𝘀—𝗶𝘁 𝗶𝘀 𝘄𝗵𝗮𝘁 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿𝘀 𝘁𝗲𝗹𝗹 𝗲𝗮𝗰𝗵 𝗼𝘁𝗵𝗲𝗿 𝗶𝘁 𝗶𝘀.”
In today’s world, the power of a brand lies in the hands of the customers. Gone are the days when a brand could simply dictate its narrative through advertisements and PR.
Now, it’s the authentic experiences, shared stories, and collective…
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Unnathi S Vashista posted an update 4 months ago
🚫 Unpleasant Customer Experience Alert 🚫
I recently interacted with one of the top training institutes, eager to explore their programs. Initially, I appreciated the proactive follow-ups and detailed walkthroughs by the sales consultant.
Their dedication to explaining the program was commendable. 𝗛𝗼𝘄𝗲𝘃𝗲𝗿, 𝗺𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗼𝗼𝗸 𝗮…
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Unnathi S Vashista posted an update 5 months ago
𝗘𝗹𝗲𝘃𝗮𝘁𝗲 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗚𝗮𝗺𝗲 𝘄𝗶𝘁𝗵 𝗧𝗵𝗲𝘀𝗲 𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀!
🌟 Hire the Right Talent & Treat Them Well
Your team is your frontline. Invest in their growth and well-being, and they’ll invest in your customers.
💡 Manage Customer Expectations
Clear, honest communication sets the stage for trust and satisfaction.
🤝 Focus on Creating Long-Term…
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Unnathi S Vashista posted an update 5 months ago
🔄 The Challenge of Implementing Feedback 🔄
Throughout my career, one of the most challenging aspects has been implementing feedback. Whether in a small startup or a well-established firm, the hurdles remain consistent.
Here are some insights on this journey:
1️⃣ Feedback Is Often Taken Personally
💡 Feedback is essential for growth, but it’s…
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Unnathi S Vashista earned the contributor badge Contributor Badge 5 months ago
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Unnathi S Vashista posted an update 5 months ago
🔥 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝗔 𝗥𝗲𝗮𝗹 𝗖𝗮𝘀𝗲 𝗦𝗰𝗲𝗻𝗮𝗿𝗶𝗼 🔥
❓𝗪𝗵𝗲𝗻 𝗱𝗼 𝘄𝗲 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝗮𝗻 𝗶𝘀𝘀𝘂𝗲 “𝗲𝘀𝗰𝗮𝗹𝗮𝘁𝗲𝗱”?
Q: During my work experience a few years back I handled a customer issue where they expressed their concerns on social media and I called them immediately introducing myself as the head of CX . Firstly they were happy someone called at…
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Unnathi S Vashista posted an update 5 months ago
🌟 𝗪𝗵𝘆 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗣𝗹𝗮𝘆𝘀 𝗮 𝗖𝗿𝘂𝗰𝗶𝗮𝗹 𝗥𝗼𝗹𝗲 𝗶𝗻 𝗖𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗶𝗻𝗴 𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 🌟
In today’s dynamic business environment, fostering a customer-centric culture isn’t just about policies—it’s about leadership that sets the tone and inspires teams to excel. Here’s why leadership matters:
1️⃣ Setting Standards: Leaders define the standards of…
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Unnathi S Vashista posted an update 5 months ago
🔍 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗘𝗹𝗲𝘃𝗮𝘁𝗲 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲? 🔍
As a Customer Experience Consultant, I transform how businesses interact with their customers. Here’s how I can help your organization thrive:
𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴
📈 Outcome: Enhanced understanding of customer interactions, leading to increased customer satisfaction and retention. - Load More
