Startup Entrepreneur Unnathi S Vashista
Startup Entrepreneur-
𝗖𝗼𝘂𝗿𝗮𝗴𝗲 𝘁𝗼 𝗟𝗲𝗮𝗱, 𝗣𝗼𝘄𝗲𝗿 𝘁𝗼 𝗦𝗲𝗿𝘃𝗲: 𝗣𝘂𝘁𝘁𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗛𝗲𝗮𝗿𝘁 𝗼𝗳 𝗘𝘃𝗲𝗿𝘆 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻.
Customer experience is not just the responsibility of the CX team—it’s the responsibility of the entire organization.
𝗘𝘃𝗲𝗿𝘆 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁, 𝗳𝗿𝗼𝗺 𝘀𝗮𝗹𝗲𝘀 𝘁𝗼 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘁𝗼 𝗳𝗶𝗻𝗮𝗻𝗰𝗲, 𝗺𝘂𝘀𝘁 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗼 𝗰𝗿𝗲𝗮𝘁𝗲 𝗮 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿.
Suba Prada and Ramesh Ranjan2 Comments-
Very true @unnathisvashista . We exist because of Customers. We need to adopt a Customer Centric approach in everything we do and it starts from the Leader.
-
@Ranjan Very rightly said . I am glad that the same resonates with you as well
-
-
🌟 Empowering the English Faculty in the Rural Areas of Karnataka for a Brighter Future! 🌟
What an incredible experience collaborating as a team and representing the entire Tumkur District to empower close to 180 English faculty teachers across Tumkur, Madhugiri, and Turvekere. 🙌
During these sessions, we focused on the LSRW (Listening,…
-
🌟 𝗔𝗹𝗶𝗴𝗻𝗶𝗻𝗴 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 🌟
Temkin Group’s research shows that only 25% of companies have formal incentives for customer-centric behavior, and just 26% celebrate CX excellence publicly.
𝗧𝗼 𝗯𝗼𝗼𝘀𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝘁𝗵𝗲𝘀𝗲 𝘁𝗶𝗽𝘀:
𝗗𝗲𝗳𝗶𝗻𝗲 𝗗𝗲𝘀𝗶𝗿𝗲𝗱 𝗕𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝘀: Align rewards with specific…
-
𝗧𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻 𝗠𝗲𝗲𝘁𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝗪𝗵𝗮𝘁 𝗪𝗲𝗻𝘁 𝗪𝗿𝗼𝗻𝗴?
Festive season means shopping, bonding, and creating memories with family. For many, this involves visiting iconic stores that have been a part of their tradition for generations.
Unfortunately, a dear friend recently had one of the most disappointing experiences while visiting a…
-
Very well said @unnathisvashista . Customer experience is what helps organisations to sustain in the long run.
1 -
Absolutely
1
-
-
✨ 𝗥𝗮𝗸𝘀𝗵𝗮 𝗕𝗮𝗻𝗱𝗵𝗮𝗻 𝟮𝟬𝟮𝟰: 𝗔 𝗕𝗲𝗮𝘂𝘁𝗶𝗳𝘂𝗹 𝗕𝗹𝗲𝗻𝗱 𝗼𝗳 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝘀, 𝗥𝗶𝘁𝘂𝗮𝗹𝘀, 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗗𝗲𝗹𝗶𝗴𝗵𝘁 𝘄𝗶𝘁𝗵 𝗕𝗹𝗶𝗻𝗸𝗶𝘁 ✨
This Raksha Bandhan, I was simply amazed by Blinkit’s brilliant marketing and the way they delivered a special hamper to us. What truly captivated me was the emotional and nostalgic concept they embraced—so relatable, so sibling-centered. 🌟
𝗪𝗵𝗮𝘁…
-
Absolutely adapting business models to local culture is a great way of winning the hearts & minds of the customers. Great example and thanks for sharing.
2- View 1 reply
-
-
“𝗔 𝗯𝗿𝗮𝗻𝗱 𝗶𝘀 𝗻𝗼 𝗹𝗼𝗻𝗴𝗲𝗿 𝘄𝗵𝗮𝘁 𝘄𝗲 𝘁𝗲𝗹𝗹 𝘁𝗵𝗲 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗶𝘁 𝗶𝘀—𝗶𝘁 𝗶𝘀 𝘄𝗵𝗮𝘁 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿𝘀 𝘁𝗲𝗹𝗹 𝗲𝗮𝗰𝗵 𝗼𝘁𝗵𝗲𝗿 𝗶𝘁 𝗶𝘀.”
In today’s world, the power of a brand lies in the hands of the customers. Gone are the days when a brand could simply dictate its narrative through advertisements and PR.
Now, it’s the authentic experiences, shared stories, and collective…
-
🚫 Unpleasant Customer Experience Alert 🚫
I recently interacted with one of the top training institutes, eager to explore their programs. Initially, I appreciated the proactive follow-ups and detailed walkthroughs by the sales consultant.
Their dedication to explaining the program was commendable. 𝗛𝗼𝘄𝗲𝘃𝗲𝗿, 𝗺𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗼𝗼𝗸 𝗮…
-
𝗘𝗹𝗲𝘃𝗮𝘁𝗲 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗚𝗮𝗺𝗲 𝘄𝗶𝘁𝗵 𝗧𝗵𝗲𝘀𝗲 𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀!
🌟 Hire the Right Talent & Treat Them Well
Your team is your frontline. Invest in their growth and well-being, and they’ll invest in your customers.
💡 Manage Customer Expectations
Clear, honest communication sets the stage for trust and satisfaction.
🤝 Focus on Creating Long-Term…
-
🔄 The Challenge of Implementing Feedback 🔄
Throughout my career, one of the most challenging aspects has been implementing feedback. Whether in a small startup or a well-established firm, the hurdles remain consistent.
Here are some insights on this journey:
1️⃣ Feedback Is Often Taken Personally
💡 Feedback is essential for growth, but it’s…
-
- Load More
