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Not all metrics bend the same under pressure.
KPI Elasticity measures how sensitive a performance indicator is to changes in resources, strategy, or market conditions —helping leaders know which levers deliver the biggest impact.
Because in performance management, flexibility beats fixation.
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How diversity makes teams more innovative
Are diverse companies really more innovative? Rocío Lorenzo and her team surveyed 171 companies to find out — and the answer was a clear yes. In a talk that will help you build a better, more robust company, Lorenzo dives into the data and explains how your company can start producing fresher,…
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Quote of the day
“The single biggest problem in communication is the illusion that it has taken place.”
– George Bernard Shaw
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Let’s get real about free speech
In his TED Talk “Let’s Get Real About Free Speech,” Greg Lukianoff warns against the growing trend of “mob censorship,” where groups attempt to silence viewpoints they dislike instead of engaging with them through dialogue. Using a recent incident at UC Berkeley—where students forcibly shut down a…
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A Modern HR Blueprint for Managing People, Platforms, and Principles
Human resources teams often have a wide range of important job functions to attend to. In addition to their essential duties, they must help build and strengthen the company’s culture. They are also responsible for coordinating employee benefits administration, handling payroll,…
tmi.org
A Modern HR Blueprint for Managing People, Platforms, and Principles
Discover a modern HR blueprint to manage people, platforms, and principles through tech integration, ethical practices, and employee-centric strategies.
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Gary Dessler’s Human Resource Management provides a comprehensive overview of how effective HR practices drive organizational success by aligning people strategies with business goals. The book covers the full range of HR functions, including recruitment, selection, training, performance management, compensation, labor relations, and employee… Read more
globalhrcommunity.com
Human Resource Management by by Gary Dessler - GHRC LLP
Human Resource Management offers a practical, contemporary approach to managing people effectively in today’s business environment. Published in June 2023 by
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Taking Charge
Feeling sorry for oneself can be a powerful catalyst for change. It signals the start of a journey towards charting a course to reach your goals.
However, merely lamenting without taking action is where the real challenge lies.
The key lies in taking charge, a fundamental trait for achieving success.
In a scenario featuring…
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The GenAI Blind Spot Leaders Have Now
In this short video, MIT Sloan CIO Symposium speakers and CIO leadership award finalists share advice on generative AI issues to prioritize.
Given the rapid pace at which generative AI continues to advance, it’s natural to worry about the completeness of your implementation plans. To help leaders understand…
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The Zendesk Agent Workspace is a unified platform that allows customer service agents to manage all interactions—across email, chat, voice, social messaging, and more—within a single interface, eliminating the need to switch between different tools. It provides agents with complete customer context, including interaction history, help center…
zendesk.com
Zendesk: the complete customer service solution | Zendesk India
Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat and social media.
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