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To Thrive in the AI Era, Companies Need Agent Managers
Zach Stauber’s day begins before the first customer support ticket even lands in the queue. Stauber, a support agent manager at Salesforce, a global company that provides businesses with a customer relationship management (CRM) platform, manages a fleet of generative AI support agents across support, sales, and marketing on a platform the…
hbr.org
To Thrive in the AI Era, Companies Need Agent Managers
As autonomous AI agents move from experimentation to execution, companies are discovering they need a new kind of leader to manage them. Drawing on examples from Salesforce and other large organizations, this article introduces the role of the agent manager—leaders … Continue reading
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Visara Partners: Embedding Ideas into Action with TED@WorkIn today’s rapidly evolving business landscape shaped by AI disruption, cultural shifts, and constant transformation organizations need more than training programs. They need structured thinking,…
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Vajram Green Space Expands in Udupi: Building a Global Work Ecosystem from a Small TownIn December 2025, Vajram Green Space marked a significant milestone with the inauguration of its first centre in Udupi a bold initiative aimed at bringing…
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Rashmi Salhotra on Finding Your Voice: From Kindergarten Classrooms to Corporate BoardroomsEarly in her teaching career, Rashmi Salhotra found herself surrounded by twenty energetic 3–4-year-olds in Punjab, all calling out at once: “Ma’am ji, Ma’am ji!”…
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Tarun Agarwala on Transforming Customer Mindset: Inside the Nile Magician Certification – Phase 3 GraduationOn 30th–31st January 2026, Nile Secure concluded Phase 3 of the Nile Magician Certification Program with capstone presentations and a Graduation Day that marked more…
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HR Word of the Day
Formation Continue Obligatoire : Continuous learning is not optional; it is institutional responsibility.
Origin
Formation Continue Obligatoire emerged from French labor reforms mandating employer-funded continuous training to protect employability and national competitiveness in evolving industries.
Concept
Formation Continue Obligatoire…
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What It Takes to Be a Great Leader: Lessons from Roselinde Torres’Leadership today is no longer defined by hierarchy, authority, or years of experience alone. In a rapidly changing world driven by technology, globalization, and constant…
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Daily HR APAC News
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How to educate leaders? Liberal arts
A liberal arts education is critical to forming true leaders, says university head Patrick Awuah — because it builds decision-making skills, an ethical framework and a broad vision. Awuah himself left a career at Microsoft in the US to found a liberal arts school in Africa: Ashesi University, in his home nation of Ghana. A passionate talk…
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These AI devices protect nature in real time
If we can put astronauts on the moon, conservationists shouldn’t have to hike miles through dense forests to change the batteries on cameras, says Juan M. Lavista Ferres, chief data scientist at the AI for Good Lab. He introduces SPARROW, an open-source, solar-powered AI system that can analyze sounds and images to turn years of…
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