About the job
Greetings from Infosys BPM Ltd.,
We are hiring candidates for Customer Support and Service Desk - Voice Process for Bangalore and Pune Location. Please walk-in for interview on 1st and 3rd April 2025 at Bangalore Location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Interview details:
Interview Date: 1st and 3rd April 2025
Interview Time: 10.00 AM till 1:00 PM
Interview Venue:
Infosys BPM Hiring Center
785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078
Land Mark : Sindhoora Convention Center
Please find below Job Description for your reference:
Job Location: Bangalore and Pune
Skills - Customer Support and Service Desk - Voice Process
Education - Full time Graduates
Experience - 0 - 1 Year
Work from office.
Service Desk
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
- Preferred Qualifications: Any Graduate
Customer Service
Job Description: Process Executive
Key Responsibilities:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
- Preferred Qualifications: Any Graduate
- - Additional certifications in customer service/upskilling
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Apply Here