About the job

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

The Business Analyst will play a pivotal role in supporting the implementation of the CCaaS (Contact Center as a Service) platform. This position is responsible for gathering and analyzing requirements, bridging the gap between business needs and technical solutions, and ensuring the CCaaS solution meets organizational objectives. The ideal candidate will have a strong background in contact center processes, process optimization, and technical communication.



What You’ll Do

• Collaborate with customer business & internal stake holders (customer team, Sales, Pre-sales, Platform architects, Engagement managers, etc.) to gather and document detailed business requirements for Sprinklr solutions.
• Conduct comprehensive analysis to translate business needs into clear and actionable use cases & technical specifications.
• Collaborate with design team (PA & SC) to Map and analyze existing contact center workflows, including inbound/outbound calls, chat, email, and other communication channels.
• Identify opportunities for automation, self-service enhancements, and workflow streamlining within the CCaaS platform.
• Work closely with internal and customer stakeholders ensuring seamless communication and mutual understanding of goals.
• Assist in creating the UAT test cases aligning to business requirements, and deployment activities to ensure successful project outcomes.
• Participate in workshops, meetings, and discussions to drive consensus on requirements and priorities.
• Engage with stakeholders across various levels to ensure alignment and buy-in for proposed solutions.
• Stay updated on CCaaS trends and technologies to provide innovative recommendations.
• Advocate for the adoption of best practices to improve contact center efficiency and customer satisfaction.
• Work closely with design team (Platform Architects& solution consultants) to translate business requirements into actionable use cases and technical specifications.
• Collaborate on designing scalable solutions that align with organizational objectives and industry best practices.
  

Certifications:

• Business Analysis certifications (e.g., CBAP, CCBA) are a plus.
• Familiarity with customer journey mapping and experience design principles.
• Understand the Agile methodologies
  

What Makes You Qualified?

• Must have 2+ years experience
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to break down complex systems and processes into actionable insights.
• Passion for improving customer experience and driving operational excellence.
• Self-motivated, organized, and capable of managing multiple priorities.
• A team player with the ability to thrive in a collaborative and fast-paced environment.
• Professional fluency in English is mandatory.
• Experience working across time zones and supporting global teams.
  

Key Attributes:

• Highly detail-oriented with a commitment to delivering exceptional quality in outputs.
• Flexible and capable of managing multiple priorities effectively in a fast-paced and evolving environment.
• A collaborative team player with excellent problem-solving skills and a proactive mindset.
• Self-motivated and capable of excelling in an individual contributor role while maintaining accountability and initiative.
  

Technical Skills

• Candidates should have experience in at least one of the following areas:
• Familiarity with CCaaS platforms & industry wide trends & best practices
• Proficiency in tools like Visio, Lucidchart, or similar for process
• Familiarity with voice and non-voice contact center applications.
• Proficiency in Voice-over-IP (VoIP) protocols such as TCP/IP, SIP, RTP, and WebRTC.
• Knowledge of CTI (Computer Telephony Integration) or voice recording products.
• Understanding of CPaaS platforms, cloud technologies, and contact center integrations, including tools like MS Teams or Wireshark.
• Experience with Salesforce Service Cloud or similar CRM platforms for case management and process improvement.
• Exposure to telecommunications concepts, including SBCs, DID, ACD, and IVR workflows.
• Experience with tools for process modeling and business process reengineering.
  

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Job description

I’m looking for a full-time EXECUTIVE ASSISTANT for a boutique real estate brokerage-

- must have experience working with HNI, UHNI clients
- ability to handle multiple tasks at a given time
- role will involve a bit of everything - pre -sales (marketing, social media, BD, scheduling meetings, events, market research, lead qualification etc), post sales (contracts, legal coordination, handling paperwork etc) and general admin/ support to Partners
— experience with digital marketing and social media marketing will be a plus
- need not have worked in EA roles before but must be able to demonstrate ability/ understanding/ experience in multiple departments/roles.
- high energy, positive and high integrity !!
- Very good English language - both written and oral is a must.
- open to working in a small office setup

Women looking for work opportunities post a break or mature candidates looking for a mid-career move are welcome to apply.

If interested, please write an email to [email protected] explaining why you would be ideal for this role, along with your CV.

More about this Secretary / Executive Assistant job

Beyond Realty is aggressively hiring for the job profile of Secretary / Executive Assistant at Delhi-NCR in Sector 50, Gurgaon locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect as a Secretary / Executive Assistant in Beyond Realty in Delhi-NCR?

Ans. You can expect a minimum salary of 30,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Secretary / Executive Assistant in Beyond Realty in Delhi-NCR?

Ans. The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 09-Apr-2025

Apply Here

About Team

The Myntra Data Science team is at the forefront of innovation, delivering cutting-edge solutions that drive significant revenue and enhance customer experiences across various touchpoints. Every quarter, our models impact millions of customers, leveraging real-time, near-real-time, and offline solutions with diverse latency requirements. These models are built on massive datasets, allowing for deep learning and growth opportunities within a rapidly expanding organization. By joining our team, you'll gain hands-on experience with an extensive e-commerce platform, learning to develop models that handle millions of requests per second with sub-second latency.

We take pride in deploying solutions that not only utilize state-of-the-art machine learning techniques—such as graph neural networks, diffusion models, transformers, representation learning, optimization methods, and Bayesian modeling—but also contribute to the research community with multiple peer-reviewed publications.

Roles And Responsibilities

Design, Develop, and Deploy: Create and implement advanced machine learning models and algorithms to tackle complex business challenges across various domains, including Recommender Systems, Search, Computer Vision, Supply Chain Management (SCM), Pricing, Forecasting, Trend and Virality Prediction, Generative AI, and more.

Technical Expertise: Demonstrate deep theoretical knowledge and practical expertise in one or more areas, such as Natural Language Processing (NLP), Computer Vision, Recommender Systems, and Optimization.

Software Development: Develop robust, scalable, and maintainable software solutions for seamless model deployment.

CI/CD Pipelines: Set up and manage Continuous Integration/Continuous Deployment (CI/CD) pipelines for automated testing, deployment, and model integration.

Model Maintenance: Maintain and optimize machine learning pipelines, including data cleaning, feature extraction, and model training.

Collaboration: Work closely with the Platforms and Engineering teams to ensure smooth deployment and integration of ML models into production systems.

Data Management: Partner with the Data Platforms team to gather, process, and analyze data crucial for model development.

Code Quality: Write clean, efficient, and maintainable code following best practices.

Performance Optimization: Conduct performance testing, troubleshooting, and tuning to ensure optimal model performance.

Continuous Learning: Stay up-to-date with the latest advancements in machine learning and technology, sharing insights and knowledge across the organization.

Qualifications & Experience

• Industry Experience: 3-5+ years with a Bachelor's degree, or 2+ years with a Master’s/Ph.D. in Computer Science, Mathematics, Statistics, or a related field.
• Machine Learning Expertise: At least 2 years of hands-on experience as a Machine Learning Engineer or a similar role.
• Production Deployment: Proven experience deploying machine learning solutions into production environments.
• Programming Skills: Strong proficiency in Python or equivalent programming languages for model development.
• ML Frameworks: Familiarity with leading machine learning frameworks (Keras, TensorFlow, PyTorch) and libraries (scikit-learn).
• CI/CD Tools: Experience with CI/CD tools and practices.
• Communication: Excellent verbal and written communication skills.
• Teamwork & Independence: Ability to work collaboratively in a team environment or independently as needed.
• Workload Management: Strong organizational skills to manage and prioritize tasks, supporting your manager effectively.
  
  

Exceptional candidates are encouraged to apply, even if you don't meet every listed qualification. We're open to hiring individuals who demonstrate outstanding potential.

Nice to Have

• Research Contributions: Publications or presentations in recognized Machine Learning and Data Science journals/conferences.
• Big Data Technologies: Experience with big data technologies like Spark or other distributed computing frameworks.
• Cloud Services: Proficiency in cloud platforms (AWS, Google Cloud) and an understanding of distributed systems.
• Generative AI Exposure: Familiarity with Generative AI models.
• Database Management: Experience with SQL and/or NoSQL databases.
• ML Orchestration: Knowledge of ML orchestration tools (Airflow, Kubeflow, MLFlow).

About the job

About the job

About the job

About the job

Qualifications

• :
  Bachelor's degree in related field required, advanced degree or professional designation preferred
• minimum of 8-10 years related HR experience require
• Ed Advanced knowledge of human resources practices, techniques, and standard
• extensive demonstrated experience conducting workplace investigations and training team members on processes and practice
• Strong organizational and people management skill
• lability to analyze data, evaluate facts, handle sensitive information, multitask multiple investigation
• strung negotiation/influencing, problem-solving, oral and written communication skills require
• advanced proficiency in Microsoft Word, PowerPoint, and Excel
• excellent written and verbal communication skill
• Experience with Service Contract Act (SCA) populations preferred
• Ability to manage high level of confidentiality and experience handling PII and PH

I.
Mandatory Skills: Communication Skills, HR, MS Office, Service Contracts Act, improvements to enhance the ER division's overall effectiveness and efficiency.

Apply Here

About the job

About the job

TCS is hiring 𝗠𝗕𝗔 𝗛𝗥 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 from the 𝗕𝗮𝘁𝗰𝗵 𝗼𝗳 𝟮𝟬𝟮𝟯 𝗮𝗻𝗱 𝟮𝟬𝟮𝟰 for Talent Acquisition (Recruitment) roles through our Off-Campus Hiring Drive.

📅 Registration Deadline: 𝟯𝗿𝗱 𝗔𝗽𝗿𝗶𝗹 𝟮𝟬𝟮𝟱, 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆
📝 Test Date: 𝟱𝘁𝗵 𝗔𝗽𝗿𝗶𝗹 𝟮𝟬𝟮𝟱, 𝗦𝗮𝘁𝘂𝗿𝗱𝗮𝘆

In the Talent Acquisition role, you will be in charge of strategic planning, identifying, attracting, engaging, and hiring top talent to meet the organization's current and future workforce needs.

Candidates from the batch of 2023 and 2024 with below mentioned courses can apply:
✔️ 𝗠𝗕𝗔 𝗶𝗻 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 / 𝗠𝗮𝘀𝘁𝗲𝗿𝘀 𝗶𝗻 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 / 𝗠𝗮𝘀𝘁𝗲𝗿𝘀 𝗼𝗳 𝗔𝗿𝘁𝘀 𝗶𝗻 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲
✔️ 𝗠𝗮𝘀𝘁𝗲𝗿𝘀 𝗼𝗳 𝗦𝗼𝗰𝗶𝗮𝗹 𝗪𝗼𝗿𝗸 𝗶𝗻 𝗛𝗥𝗠 / 𝗠𝗮𝘀𝘁𝗲𝗿𝘀 𝗼𝗳 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘁𝘂𝗱𝗶𝗲𝘀 𝗶𝗻 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
✔️ 𝗠𝗮𝘀𝘁𝗲𝗿𝘀 𝗼𝗳 𝗟𝗮𝗯𝗼𝘂𝗿 𝗦𝘁𝘂𝗱𝗶𝗲𝘀 (𝘄𝗶𝘁𝗵 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗶𝗻 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 / 𝗟𝗮𝗯𝗼𝘂𝗿 𝗪𝗲𝗹𝗳𝗮𝗿𝗲 / 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗮𝗹 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 / 𝗟𝗮𝗯𝗼𝘂𝗿 𝗟𝗮𝘄)
✔️ 𝗣𝗼𝘀𝘁 𝗚𝗿𝗮𝗱𝘂𝗮𝘁𝗲 𝗗𝗶𝗽𝗹𝗼𝗺𝗮 𝗶𝗻 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 / 𝗣𝗼𝘀𝘁 𝗚𝗿𝗮𝗱𝘂𝗮𝘁𝗲 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗶𝗻 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗼𝗿 𝗲𝗾𝘂𝗶𝘃𝗮𝗹𝗲𝗻𝘁 𝗰𝗼𝘂𝗿𝘀𝗲𝘀.

Apply Here

About the job

About the job

About the job

Job responsibilities

From the House of Dreams to the House of Talents

« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion ! Vivez avec passion... »* Christian Dior

Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n’a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd’hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d’un rêve, et le rêve, c’est une évasion », écrivait-il dans son ouvrage Je suis couturier. Au fil de ses collections, Monsieur Dior est devenu le démiurge du bonheur de ses muses.

Aujourd’hui, riche de cet héritage d’exception et d’une communauté de plus de 8 500 talents, notre Maison incarne plus que jamais la Maison des Talents pensé par Christian Dior. Dans plus de 40 pays, nous faisons rayonner notre savoir-faire, notre audace et notre excellence à travers la passion et la créativité de nos collaborateurs. Rejoignez-nous et créez votre avenir dans notre univers généreux, disruptif et ambitieux où nous grandissons dans l’excellence, le courage et l’optimisme.

• Le Petit Dictionnaire de la Mode
  

Contexte

La Maison Dior offre une expérience unique et personnalisée à chacun de ses collaborateurs pour s'épanouir et développer sa carrière. Vous rejoindrez l'équipe Global Talent où vous travaillerez en étroite collaboration avec le Responsable Global Learning, en créant et en lançant des programmes mondiaux de formation et de développement pour soutenir nos Talents dans le monde entier.

Descriptif

Vous serez un acteur clé de plusieurs projets et initiatives au sein de l'équipe Global Talent, notamment :

• Le lancement d’une plateforme de formation digitale (LMS) à destination des collaborateurs Dior dans le monde
• La coordination avec les différents départements, pays et agences impliqués pour soutenir le déploiement de la plateforme
• Vous contribuerez à des projets d'apprentissage innovants, notamment la création de modules de formation en réalité virtuelle
• Vous aurez en charge la gestion du processus d'intégration digital et son déploiement dans les différentes Régions du monde
• Vous assurerez le déploiement de contenus de formation en digital learning, et la création de parcours en blended learning
• Vous serez impliqué dans diverses missions, notamment l'identification des besoins, la création de contenus innovants, la communication, la coordination avec les parties prenantes, et le soutien au déploiement. Ce rôle offre une opportunité unique de contribuer au développement de projets Learning pour la Maison Dior tout en mettant l'accent sur l'innovation et l'accélération digitale, à une échelle mondiale.
  

Profile

• Bac + 4/ 5 : Ecole de commerce ou Université avec une première expérience en communication, apprentissage ou gestion de projet
• Maîtrise du français et de l'anglais
• Bonne connaissance des programmes Microsoft Office (PowerPoint & Excel)
• Solides compétences en communication écrite et verbale
• Fortes compétences interpersonnelles et esprit d'équipe
• Fortes compétences en gestion de projet et en organisation
  

Ce que vous apprendrez au cours de ce stage :

Vous apprendrez l'ensemble du processus d'identification, de développement et de mise en œuvre de solutions d'apprentissage et de développement au niveau mondial en travaillant sur des projets nouveaux et actuels.

Encourageant l’inclusion et la diversité sous toutes ses formes, Christian Dior Couture s'est engagé depuis 2013 dans une démarche en faveur de l'emploi des personnes en situation de handicap, et de la valorisation de toutes les singularités