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About the job
Overall Responsibilities
JOB DESCRIPTION
- Logging all relevant incident/service request details, allocating categorization and prioritization codes
- Conducting full and through diagnostics with end users to enable first point of contact fault resolution
- Resolving incidents/service requests when first contacted whenever possible
- Handling user calls
- Provides user guidance by remote control support software to the end-user community on hardware, software, and network related problems, questions, and use.
- Responsible for the configuration, maintenance, and troubleshooting of end user computing devices, related applications and peripherals (will include desktops, laptops, mobile devices, workstation operating systems, and related network).
- Follow the onboarding and offboarding process to ensure the smooth transition of new hires and leavers.
- Work with senior staff and other groups to resolve technical problems.
- Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.
- Follow set policies and procedures when assisting users to ensure proper handling of requests.
- Contribute knowledge and updated information to maintain the Service Desk SOPs and Training manuals for support.
- Delivers regular, ongoing preventative maintenance activity to desktop applications and hardware
- Work with simple to moderately complex Active Directory functions such as file share rights, manage permissions on the security groups, access of O365 applications.
- Coordinate with the other IT teams to complete the project related tasks.
- Work on other SOP driven tasks like Access modification on Mailbox, email forwarding, VDI Access, VDI Reset etc.
- Completing other duties as assigned outside of normal workload.
- Work in 24x7 rotational shift to provide support and resolve remote support tickets.
Knowledge And Skills
- Minimum 2-3 years of relevant experience
- Excellent troubleshooting and critical thinking skills.
- Be ready to work in rotational shifts (24*7)
- Strong Conceptual skills
- Good Communication Skills
- Good team player
- Should have working experience on Manage engine Desktop central for desktop/laptop patching.
- Should understand the basic concept of windows domain environment and working experience on AD user provisioning.
- Should have working experience on level 1 administrative tasks on 0365 (email account, DL, creation, modification etc.)
- Working knowledge of Standard desktop software and functions (e.g. antivirus, encryption, browsers, plug-ins, audio / video functionality).
- Troubleshooting experience of MS Office suite.
- Should be familiar with all the MS Office applications being used in office.
- Should be able to identify the MS Office related issues.
- Should be able to provide all relevant information to specialist team.
- Good understanding of different add-ins and plugins.
- Working knowledge of Windows OS
- Should have understanding of the different features of Windows.
- Should be able to identify Windows related issues
- Should be able to document the issue clearly with the complete details so that if required, the next level team can help on it further.
Work Conditions
- All specific company policies to apply without exception
- Compulsory adherence of ISO/IEC 27001: 2013 guidelines
Qualification & Attributes
Experience: Minimum 1 of relevant experience from BPO F&A preferably voice process for U.S and U.K markets.
- Good English communications skills both written and verbal
- Proficiency and accuracy in high volume data entry and use of Microsoft Excel and Outlook
- Should have a good hand on Microsoft Office specially
Education: Graduates (Any Stream)
Personal attributes
- Must be well organized and able to juggle multiple tasks - dynamic, and action-orientated, which meets deadlines and makes it happen.
- Must have ability to build and maintain relationships and work confidently with people at all levels
- Must possess an enthusiastic and approachable personality.
- Must be an excellent communicator (written and verbal) with the ability to earn trust and credibility.
- Must have ability to demonstrate a high degree of confidentiality
- Must be willing to accept responsibility and make decisions based on experience, education and understanding of business/client needs.
UnitedLex is committed to preserving the confidentiality, integrity, and availability of all the physical and
electronic information assets throughout the organization. Consistent with the UnitedLex ISMS policy
and the ISO 27001 standard, every employee is responsible for complying with UnitedLex information
security policies and reporting all security concerns, weaknesses, and breaches.
Job Features
Job Category | operation |
About the job Overall Responsibilities JOB DESCRIPTION Logging all relevant incident/service request details, allocating categorization and prioritization codes Conducting full and through diagnostics...View more
About the job
Company
Qualcomm India Private Limited
Job Area
Engineering Group, Engineering Group > Software Engineering
General Summary
As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces.
Minimum Qualifications
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
Preferred Qualifications
- 1+ year of experience with Programming Language such as C, C++, Java, Python, etc.
- 1+ year of experience with Database Management Software.
- 1+ year of experience with API.
- 1+ year of work experience with Git, Perforce, or Source Code Management System.
Principal Duties And Responsibilities
- Applies Software knowledge to assist and support the design, development, creation, modification, and validation of embedded and cloud edge software, applications, and/or specialized utility programs.
- Analyzes user needs and software requirements.
- Designs and implements small software features for products and systems.
- Participates in the design, coding for small features, unit testing, minor debugging fixes, and integration efforts to ensure projects are completed on schedule.
- Assists in performing code reviews and regression tests as well as the triaging of issues to ensure the quality of code.
- Collaborates with others inside project team to accomplish project objectives.
- Writes technical documentation for Software projects.
Level Of Responsibility
- Works under supervision.
- Decision-making affects direct area of work and/or work group.
- Requires verbal and written communication skills to convey basic, routine factual information.
- Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.
Job Features
Job Category | Design |
About the job Company Qualcomm India Private Limited Job Area Engineering Group, Engineering Group > Software Engineering General Summary As a leading technology innovator, Qualcomm…
About the job
P2-C1-TSTS
Java Proficiency :Strong Java programming skills are essential.
Spring Framework: Experience with Spring Framework (including Spring Boot) is highly desirable for building enterprise-level applications.
Hibernate/JPA: Familiarity with Hibernate or JPA for ORM (Object-Relational Mapping) is important.
Front-End Technologies: Experience with JavaScript, HTML, and CSS is crucial for building the user interface.
Databases: Knowledge of relational databases (SQL) and potentially NoSQL databases is valuable.
Version Control: Experience with Git and version control systems is a must.
Build Tools: Familiarity with build tools like Maven or Gradle is beneficial.
Testing Frameworks: Experience with testing frameworks like JUnit or Selenium is a plus.
RESTful APIs: Understanding of RESTful web services is vital.
Microservices Architecture: Experience with microservices architecture is becoming increasingly important.
Cloud Platforms: Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a valuable asset.
CI/CD: Knowledge of CI/CD pipelines and tools like Jenkins is beneficial.
Primary Skills
Java programming skills
Spring Framework
Familiarity with Hibernate or JPA for ORM & SQL
RESTful web services
Microservices architecture
Secondary Skills
Maven or Gradle
testing frameworks like JUnit or Selenium
Familiarity with cloud platforms (AWS, Azure, Google Cloud)
JSP, Hibernate
Job Features
Job Category | Java Fullstack Developer |
About the job P2-C1-TSTS Java Proficiency :Strong Java programming skills are essential. Spring Framework: Experience with Spring Framework (including Spring Boot) is highly desirable for…
About the job
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Job Features
Job Category | IT Admin |
About the job Skip to main content At Rehlko, cookies help us enhance your experience when using the Site. You can manage your cookie preferences…
About the job
WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
SOFTWARE SYSTEM DESIGNER 1
The Role
This is an exciting role in which you will have excellent exposure to all the latest AMD (Advanced Micro Devices) technologies. Imagine yourself as part of the team which will deliver our next generation of our products or automation for many of our reference solutions. This is a phenomenal opportunity to work in an outstanding company like AMD.
The Person
You are a self-starter who is able to achieve successful outcomes in a non-hierarchical environment. Detailed oriented, you have the ability to multitask through planning/organizing. You have excellent communication and presentation skills and a passion to push the limits of software on innovative platforms.
Key Responsibilities
- Software application Design, Development
- Drive innovation
- Evaluate and review of existing processes and continuously strive to optimize the workflow
- Develop, Test, and Support of debug tools that will be used by the Silicon Engineering teams and Customers
- Collaborating with peers, technical leads on tooling support & solutions
- Develop /Maintain/support software features
- Participate in design reviews, and quality improvements
- Engage as a teammate, and always ready to seek new challenges
Preferred Experience
- Strong object-oriented design concepts
- Experience in atleast one of the following
- Good knowledge in Programming concepts, Data Structures
- Work/ Academic experience in AI/ML development will be a plus
- Knowledge/Experience in Semi-conductor domain will be a plus
Academic Credentials
- Bachelors or Masters degree in Electrical Engineering, Mathematics, Computer Science, Engineering, or an equivalent
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
Job Features
Job Category | Design |
About the job WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities,…
About the job
: TV-001 - Java React Js
Job Location: Indore, USA
Overall Experience: 3 Years
No. of Opening: 10
Job Type: Full-Time
Experience & Skills
- Bachelors / Masters degree in computer science / Information Technology or Bachelors / Masters degree in Computer Applications
- Minimum 5 years of experience on mandatory skills (as stated below)
- Sound hands-on experience in software development using Java
- Strong technical background of coding with an ability and capability of hand coding / coding from scratch
- Along with strong coding experience, must be able to understand the business requirements and prepare specification, design documents
- Experience with CI/CD
- Must have enthusiasm for coding and initiative to resolve queries from senior(s)
- Ability to write well-designed and testable code
- Ability to mentor / guide the junior team members whenever required
- Willingness to work in flexible hours if required (No night shifts)
- Good logical thinking, analytical and problem-solving skills
- Very strong written and verbal communication skills for interaction with client, stakeholder(s), team member(s)
Mandatory Skills:
- Java
- J2EE
- Core Java
- SpringBoot
- Java8 functional programming
- Web Services (REST, SOAP)
- Hibernate
- OOPS
- JUnit
- AWS common services (SNS, EC2, RDS, Aurora)
- Git
Additional Skills:
- DB (PostgreSQL / MySQL / MSSQL / Oracle)
- Microservices Architecture (Docker)
- Microservices design pattern
- DevOPS
- Data Structures and Algorithms
- Jenkins, Sonarqube
- Exposure to Terraform, Circle CI
Job Features
Job Category | Developer |
About the job : TV-001 – Java React Js Job Location: Indore, USA Overall Experience: 3 Years No. of Opening: 10 Job Type: Full-Time Experience…
About the job
Job Title
"React Native Engineer at Zolve, based out of Bengaluru - Mobile Developer"
Company Details
Zolve, based in Bangalore, India, is a neo-banking platform offering financial services like deposit accounts, prepaid cards, money transfers, and expense management. Launched in 2020, it specializes in cross-border transactions and comprehensive financial monitoring tools.
Job Roles & Responsibilities
- Develop and maintain high-performance apps for Android and iOS using React Native
- Collaborate with cross-functional teams to define, design, and ship new features
- Implement features related to neo-banking services such as money transfers and expense management
- Optimize applications for maximum speed and scalability
- Troubleshoot and debug React Native applications to ensure optimal performance
- Stay updated with the latest industry trends and technologies in mobile development
- Contribute to code reviews, ensuring code quality and best practices
- Work closely with product managers and UX designers to understand customer needs at Zolve
Cultural Expectations
- Embrace financial solutions and innovations, with a consumer-centric mindset.
- Collaborate closely with cross-functional teams to drive growth.
- Stay proactive and adaptive in a dynamic, fast-paced environment.
- Encourage transparency and open feedback for continuous improvement.
Hiring Process
R1: Profile Shortlisting
R2: Tech interview - core tech discussion
R3: Culture fit to assess fitment & discuss past work
Job Features
Job Category | Application developer, Developer |
About the job Job Title “React Native Engineer at Zolve, based out of Bengaluru – Mobile Developer” Company Details Zolve, based in Bangalore, India, is…
About the job
As an Associate Talent Sourcer, your role will be to make sure you deliver the required support to the Lead/Sr. Sourcers. The primary responsibilities include managing the Talent pipeline, Handling the messaging cadence efficiently, and making necessary reports to meet the SLA.
Our Company
Rent A Sourcer is a brainchild of Braves Technologies, which was founded in 2003. It helps global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia.
For more information, you can visit https://www.rentasourcer.com/
Our Culture
We are a team focused on high performance, high delivery, diverse thinking, and embodying a collaborative culture at all levels. We value and encourage learning throughout the organization. Every employee at Braves understands ownership and fulfills what is required. We align a perfect work-life balance.
Working days: Monday to Friday (Fixed weekend off)
Work Location: Baner, Pune (Onsite)
Responsibilities
- Manage all Sourced Talent Pipeline.
- Track messaging cadence for respective projects.
- Provide sourcing data and insight through reporting.
- Provide necessary support to Lead/Sr. Sourcers.
- Pairing with the Sr. Sourcers in the paired Sourcing sessions to develop the ability to Source individually.
Required Skills
- Bachelor's degree Or Equivalent required
- A passion for learning new skills in Sourcing and Candidate Engagement.
- Willingness to learn new tools required to fulfill this role. (ATS, CRM, Trello, G-Sheet etc.)
- Exceptional written and verbal communication skills
- An ability to be organized across multiple requisitions while responding to a high volume of candidates
What’s in it for you/Benefits for working for us:
Competitive Salary
Family Group Medical Health Insurance
Group Accidental Insurance
Leave encashments (Gross, not just base salary)
Regular Fun and Sports activities.
Birthday/Anniversary Celebrations
Other benefits like Gratuity, PF/VPF, maternity, etc.
Click Here to Apply
Job Features
Job Category | Talent Acquisition |
About the job As an Associate Talent Sourcer, your role will be to make sure you deliver the required support to the Lead/Sr. Sourcers. The…
About the job
Truelancer.com is an online freelance marketplace/website. We have freelancers and clients registered on the platform from all over the world. We have more than 2 million users on our website. We act as an intermediary between the clients and freelancers.
Job Summary:
We are looking for an experienced and skilled Technical Recruiter to drive the recruitment process and help meet our talent acquisition goals. You will also be responsible for sourcing, screening, and interviewing candidates, while maintaining a focus on key recruitment metrics and contributing to continuous process improvements.
Job Responsibilities:
- Source relevant talent using various online platforms, job boards, and social media to identify and attract potential candidates for technical positions based on the requirement form client side.
- Connecting Suitable candidates on calls.
- Review resumes and applications, conduct initial phone screenings, and assess candidates' qualifications, suitability for specific roles and negotiate compensation.
- Keep detailed records of candidate information and interactions in our applicant tracking system
- Maintain regular communication with candidates throughout the hiring process, providing updates and feedback as necessary.
Requirement:
- Past internship experience will be a plus.
- Good Verbal & Written English Communication.
- Experience maintaining trackers in excel will be a plus.
- Should be comfortable in calling candidates and screening over the phone.
Work from Office- New Delhi(Ghitorni)
Apply today to be part of our dynamic team!
Job Features
Job Category | Recruiter |
About the job Truelancer.com is an online freelance marketplace/website. We have freelancers and clients registered on the platform from all over the world. We have…
About the job
Description
Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.
We have built a highly respected software engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.
You will be working with senior SDEs and principals to solve problems of scale, improve existing services & build new ones, and work on deep and complex algorithms to improve the experience of our customers globally while optimizing network operations.
Key job responsibilities
Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
Design and code the right solutions starting with broadly defined problems.
Work in an agile environment to deliver high-quality software.
Basic Qualifications
- 1+ years of non-internship professional software development experience
- Experience programming with at least one software programming language
Preferred Qualifications
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ADCI - Haryana
Job ID: A2936690
Job Features
Job Category | Developer |
About the job Description Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There…
About the job
Do you like working in collaborative teams and solving technical problems?
Would you enjoy designing innovative software for energy products?
Join our cutting-edge Software Development team
We are Baker Hughes Digital Technology team. We provide and create tech solutions to cater to the needs of internal and external customers. As a global team we collaborate to provide cutting-edge solutions to solve our customer's problem.
Partner with the best
As a Software Engineer you will work on a number of exciting eCommerce projects that will have a very positive impact on Baker Hughes business. You'll be You will be responsible for programming a set of features or functionalities for our SAP Commerce Cloud eCommerce application. You will contribute to the team and works with direction from the Senior Team Members or management but works independently.
As a Software Engineer, you will be responsible for:
- Acting as a member of the Software Center of Excellence, representing the face of high quality design and development practices.
- Working with Product Line Leaders to understand product requirements & vision.
- Translating requirements / vision into prioritized list of user stories and deliver to required timelines and quality standards.
- Developing high performing, scaling and innovative end-to-end web applications.
- Collaborating with system engineers, frontend developers and software developers to implement solutions that are aligned with and extend shared platforms and solutions.
- Applying principles of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques
- Writing codes that meets standards and delivers desired functionality using the technology selected for the project. Building features such as web services and Queries on existing tables.
- Developing quality software that meets the functional and non-functional project requirements in the implementation, enhancement, and support of e-commerce platform centric projects. This includes producing application code on-time.
Fuel your passion
To be successful in this role you will:
- Have a Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with a minimum 3+ years of professional experience.
- Have good experience in developing eCommerce applications on SAP Commerce Cloud CCv2 (Hybris) platform using Spring, REST/API services (OCC), Web Services.
- Have good understanding of Catalog, SOLR, Order management and Media Management in SAP Commerce Cloud (Hybris).
- Have Good experience in SAP ERP integration and any 3rd party integrations (Payment, tax etc.,) is preferred. SAP ERP Integration experience via CPI using ODATA will be added advantage
- Have good working knowledge of relational databases (JPA, Hibernate,JDBC, Spring Data).
- Have a solid understanding of the underlying infrastructure needed to run a large, distributed eCommerce application.
- Have experience with rules engines (Camel, Drools, JRules) & Code repository tooling (Gradle, Maven, Git, SVN).
- Have Headless Commerce (Spartacus), B2B Commerce, SEO & Analytics experience will be a value add.
Job Features
Job Category | Software Engineer |
About the job Do you like working in collaborative teams and solving technical problems? Would you enjoy designing innovative software for energy products? Join our…
About the job
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Account Operations
Designation: Banking Operations New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model. The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business. Perform account maintenance services, account closure, deceased customer processing and US legal order processing.
What are we looking for?
- Ability to meet deadlines
- Ability to work well in a team
- Adaptable and flexible
- Commitment to quality
- Strong analytical skills Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
Job Features
Job Category | Banking |
About the job Skill required: Core Banking Operations (incl. Payments) – Retail Banking Account Operations Designation: Banking Operations New Associate Qualifications:Any Graduation Years of Ex...View more
About the job
Job description:Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelinesMultiple cases of red time Zero customer escalationClient appreciation emails
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Job Features
Job Category | Administrative |
About the job Job description:Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on…
About the job
Job Description
Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc. We are seeking an experienced Java Engineer to join our Real Time Health Systems organization. The RTHS organization is responsible for the development and operations of the CareAware suite of products which included products for Hospital Operations. CareAware products acts as a bridge between various medical devices (pumps, monitors etc.) and the EHR system used by hospitals. This allows data from medical devices to be automatically fed into the patient's electronic chart, reducing manual data entry and potential errors.
Career Level - IC2
Responsibilities
- Design, develop, test, and deploy complex enterprise-grade Java applications using the microservices architecture, and other relevant frameworks.
- Design and implement messaging systems using Apache Kafka, RabbitMQ, or other message brokers to ensure reliable and scalable communication between applications.
- Work collaboratively with software architects and DevOps engineers to migrate and deploy applications across multiple public cloud platform and cloud native managed services.
- Participate in code reviews, identify potential issues, and suggest improvements to maintain code quality and maintainability.
- Collaborate with other engineers to troubleshoot complex technical problems and develop solutions.
Qualifications
- Minimum 2+ years of experience as a Full stack Java developer with front end experience (React or angular preferred).
- Experience with Java, microservices architecture, RESTful APIs.
- Solid understanding of cloud computing concepts and experience with at least one major cloud platform
- Excellent problem-solving and debugging skills with strong written and verbal communication skills.
- Ability to work independently and as part of a team.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job Features
Job Category | Software Engineer |
About the job Job Description Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc. We are seeking an experienced Java Engineer…
About the job
Roles & Responsibilities
- Managing the design, development, and maintenance of efficient, reliable, clean and optimal systems.
- Making system designs and support in architectural decisions, followed by working with cross-functional teams to deliver them.
- Devising innovative ways to identify and solve bottlenecks and bugs.
Skills & Qualifications Required
- Provable proficiency in ReactJS programming
- Hands on programming experience in ReactJS
- Designed & built scalable applications in ReactJS
- Strong critical thinking, analytical and problem solving skills
- Should be able to guide and support the team as and when required
- Passionate about taking on new challenges and learning new technologies
- Having experience in building projects from scratch is an add on
- Should be flexible to learn and adapt to new technologies
About the company:
Pice is a B2B payments & credit service provider company, offering a single platform to manage all business-related transactions. It operates within an established ecosystem of retailers and distributors enhancing the visibility, record keeping and easy reconciliation. It is designed to offer end-to-end business transaction management with features like account-wise ledgers, GST return tracking, daily sales/expense management, and online invoice payment, all without businesses needing to shift between multiple platforms. The app empowers retailers and businessmen to manage payments like vendor, supplier, GST, salary and other day to day expenses more seamlessly through in app features like business UPI along with other payment options
Job Features
Job Category | Front End Developer |
About the job Roles & Responsibilities Managing the design, development, and maintenance of efficient, reliable, clean and optimal systems. Making system designs and support in…